What if I receive a damaged or incorrect item from Swap.com?

If you receive a damaged or incorrect item from Swap.com, we've got you covered. Firstly, we apologize for any inconvenience caused. Our top priority is customer satisfaction, so we have a hassle-free return policy. Simply contact our customer support within 14 days of receiving the item to initiate the return process. We will provide you with a prepaid return shipping label, making the return at no cost to you. Once received, our team will thoroughly inspect the item and offer you a refund or a replacement, whichever you prefer. In case the item is out of stock, we'll refund you promptly. Count on us to make it right and provide a smooth shopping experience on Swap.com.