Swap.com Customer Service Issues

I kindly request assistance regarding obtaining a label to send items to swap.com. I have been a long-time user of your website but have been unable to send items for the past few months due to a continuous message stating the inbound shipment is temporarily closed because of a backlog issue. I am eager to resolve this matter as I have been waiting to send my items for quite some time. If possible, could you provide a contact number where I can speak to a representative to address this issue promptly? Thank you. Linda H.

Hello, my name is Randolph Anderson, and I'm experiencing an issue with FedEx regarding a missing package. The shipping information on their site indicates that the package was delivered yesterday at 12:39, supposedly signed for by a signature on file. However, upon further investigation, the proof of delivery states that no signature was required. This discrepancy has left me wondering why the driver marked the package as delivered and signed for with a signature on file. From past experiences, both FedEx and UPS have a poor track record in my area of leaving parcels without knocking, despite having a functional doorbell. I spoke with a representative yesterday who mentioned that if my package was not found by Monday the 10th, they had already contacted the shipper, Swap.com, to resend my order. Today, I was told a different story, that if the package isn't located by the 10th, I need to contact Swap.com to file a claim with FedEx. I am feeling incredibly upset about this situation, particularly because I suffer from Generalized Anxiety Disorder and PTSD, for which I require medication. Despite providing two valid phone numbers ([redacted] or [redacted]), FedEx claims they couldn't reach me. I am frustrated and somewhat angry with the way this matter is being handled. It seems like they are giving me the runaround, and as someone who lacks patience, I am seeking a swift and satisfactory resolution. I would appreciate it if someone could reach out to me with a clear explanation on how to address this issue. Your assistance is greatly appreciated. Thank you kindly. Respectfully, Randolph Anderson

I am wondering why packages take so long to go from North Carolina to California. I opted for express shipping on my last order, but it's estimated to take 13 days. This seems longer than previous orders, despite paying extra for faster shipping. Can you explain why it's taking so long and address the high shipping costs on this order? Thank you, Kerri.

I have received my order, but it still shows as processing in the SWAPS order history. Consequently, I am unable to initiate returns. Furthermore, I have received an incorrect item instead of what I had originally ordered. Despite reaching out to SWAPS through their website with multiple messages, I have yet to receive a response. Below is one of the messages I have sent: "I kindly request that SWAPS update the status of order #[redacted]-[redacted]7 to delivered as the items have been received, however, the system still shows it as processing. I received the clothing on Sept 6 without a tracking number. Unfortunately, the size 14 Forever 21 jeans #[redacted]7 are missing from the order and need a refund. Additionally, there was a mix-up with a pair of size 12 Lucky jeans #[redacted]6 included in the order which I do not want. If SWAPS wants the wrong item returned, please provide guidance on how to proceed since the correct item is missing from my inventory. There are other items I wish to return from this order as well. Thank you."

I need assistance with returning items. On the return page, after selecting items and adding a reason in the designated box, when I click to return the items, I do not receive an email with the return label. I urgently need to return these items and have been unsuccessful in reaching customer service. I've been waiting on hold for an hour and a half and sent an email 8 days ago without any response. I need urgent help with this issue as soon as possible.

I spent hours shopping on the Swap.com website to take advantage of the 30% off WELCOME promo, which they sent me by text, only to get an error message when I applied it at checkout. The error stated the WELCOME promo is only for registered users. However, I am a registered user with a login, password, and profile. Despite being signed in, the system is not recognizing me as a registered customer, preventing me from applying the promo. I tried to call Swap customer service but had no luck reaching a representative due to a looping recording prompting me to press "0." I am seeking assistance to rectify this issue so I can proceed with placing my order totaling almost $[redacted]. I am eager to do business with Swap and hope to resolve this matter promptly. Thank you for your help.

I am kindly requesting SWAP to confirm my registered user status to resolve the error I encountered while applying the code provided. If any further steps are needed from my end to become a verified user, I would appreciate guidance. In case the error persists despite being a registered user, I would like assistance in applying the 30% discount to my order. If the issue is due to my order placement process, I would be grateful for a walkthrough to complete it successfully. Thank you for any support or suggestions to help me achieve my goal. Best regards, JA. Email: [redacted]

I detailed what occurred and clicked continue. The subsequent page displayed my account with the statement: "You did not yet indicate what Swap.com should do to make this right." I revised my response, specifying what actions Swap.com could take to rectify the situation. However, upon review, the same message appeared again: "You did not yet indicate what Swap.com should do to make this right." I definitely did provide the necessary information. I am unsure how to clarify it any further. Thank you.

I made a purchase from swap.com on Thanksgiving and received it just before Christmas. I need to return one item from that order. I followed the return process on their website and received an RMA number. However, I never received the return label via email. I am frustrated with the delays and lack of communication. I simply want to return the item without incurring return shipping costs, as they advertise free returns. Can someone assist me with this issue? Thank you. Order Number: [redacted]-[redacted]6.

I mistakenly sent a pair of Rock Revival Jeans valued at nearly $[redacted] to Swap.com instead of Buckle.com in early April [redacted]. Despite contacting them immediately after this mishap, I have been experiencing challenges. Communication with a representative named LIZ halted abruptly, and navigating their system has been complex. Their lack of human interaction in resolving issues is disheartening. I am frustrated and hesitant to trust them again with my belongings. I seek assistance in retrieving my jeans or receiving compensation if the item was mishandled by an employee. The situation feels more like a casual operation than a professional business.

Subject: Issue with Order #I[redacted]-[redacted]1 Hello, I am writing regarding my order #I[redacted]-[redacted]1, which appears to be stuck in processing. I had intended to travel to Nevada to visit my grandchildren and bring these items with me. I have repeatedly tried to contact you by phone, but have been unsuccessful in reaching anyone due to long hold times and automated messages. As I am departing on Saturday, I kindly request that the items be shipped directly to my grandchildren's address instead: Jilliene Main [redacted] Shasta Drive Gardnerville, NV. 89[redacted] If shipping to the provided address is not possible, I would prefer to cancel the order, as I cannot afford to ship it from my location to theirs. Please contact me via email or phone at [redacted]. Thank you for your attention to this matter. Sincerely, Karin Main

I had an order reversed by K. on July 1st. This is the second time this has happened to me in a month. I made a purchase with your company yesterday for a pair of Sam Edelstein boots. Shortly after, I received notice from my bank about a reversal of the funds I sent. I'm puzzled by this recurring issue, and it makes me question your order fulfillment reliability. This being the second occurrence has raised concerns for me. I now feel that SWAP may be engaging in deceptive practices. Moreover, I regularly face problems with items disappearing from my cart after spending hours shopping on your site. This is a frequent and frustrating experience. What's the matter, SWAP? Your inconsistency has led me to no longer be a customer.