If the Starbucks gift card balance isn't working, or if it shows the wrong balance, you should diagnose and fix the problem before you try to use the card again. You can try using the tool again after double checking the card numbers, checking your internet connection, informing Starbucks about the issue it can fix the problem, and checking for signs of theft.
If you use your Starbucks gift card a lot, you need an easy way to keep track of the balance remaining on it. You, therefore, probably use the Starbucks gift card balance tool. If you tried checking your balance recently but found that the tool wouldn't load or display your card's balance properly, something isn't working right. You should work out exactly what the problem is so you can learn how to fix it.
If the balance tool works correctly but can't seem to find your gift card, you could have made a mistake when entering the security code and card number. Re-enter the numbers into balance tool after double checking that they're right. The numbers are printed on physical Starbucks cards. They are located in digital cards' delivery emails.
If you didn't enter the wrong numbers, and if your gift card is a digital one, something may have gone wrong during the delivery. Resending the gift card could fix the problem. Have the person who sent you the card follow these steps:
There is no charge for resending the card.
If the Starbucks tool isn't working, you may just have lost your internet connection, leaving the tool unable to get information from the Starbucks server. Check the connection. If it's good, Starbucks' server may be experiencing technical difficulties. Wait for Starbucks' IT department to fix them. If that doesn't help, Starbucks may not know about the problem. Tell a Starbucks representative about it and go back to waiting.
If the Starbucks tool shows a balance of $0 when you haven't used all the balance up yet, theft may be to blame. If your Starbucks card is a physical card, see if you still have it. If you don't, someone might have stolen it and used it.
If you have an eGift card instead, sign into your Starbucks account and go through all your recent purchases. If you see records of purchases that you are certain you didn't make, and if they were purchased with your Starbucks card, then somebody could have gotten your card number numbers or even hacked your Starbucks account. Change your Starbucks accounts' password right away to secure it.
If you have reason to believe that hacking or theft is to blame for the missing balance, you can report it to the police, though you're not likely to get your money back. You should definitely report the problem to Starbucks.
If you have questions about your problems with the Starbucks balance tool, or if you have something to report, you can get help from a Starbucks customer service agent by chat, help forum, or phone.
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