In a nutshell: Nothing is worse than landing at an airport, waiting for your luggage to come around on the carousel, and then seeing that the zipper is busted or the handle is missing. If an item of baggage was damaged on a Spirit Air flight, there are measures you can take to report the damage and receive compensation.
Whether the damage occurred on the outbound or inbound flight, follow our guide to create a mishandled baggage report and begin the claims process.
Nothing is worse than landing at an airport, waiting for your luggage to come around on the carousel, and then seeing that the zipper is busted or the handle is missing. If an item of baggage was damaged on a Spirit Air flight, there are measures you can take to report the damage and receive compensation.
Whether the damage occurred on the outbound or inbound flight, follow our guide to create a mishandled baggage report and begin the claims process.
To file a report and complete the online claims process, you'll need proof of purchase for the damaged item, photo ID (i.e., a passport), and photos of the damage to support your compensation claim.
If your bag, backpack, or suitcase has sustained damage when it comes off the carousel, you should report the damage before leaving the airport. This can be done either with a Spirit Airlines representative or via the virtual Baggage Service Office (vBSO) located in many domestic airports. If you require assistance while using the vBSO, select the Need Help option.
There is a time limit for making a Mishandled Baggage Report:Domestic travel: 4 daysInternational travel: 7 daysSpirit Air clearly states that any report filed and claim made outside of these timeframes will be denied.
Once you have filed the Mishandled Baggage Report, you will receive a Baggage Irregularity Receipt via email. This will contain a File ID and details of the claims process.
If you don't see the message from Spirit Airlines in your inbox, check your junk and spam folders.
It's now time to begin the claims process and apply for compensation. Open a new browser tab, type www.spirit.com/bagclaim into the address bar, and hit Return.
Please note that claims cannot be made for existing defects, over-packed or overweight baggage, and any minor scratches, dents, and scuffs that could constitute normal wear and tear.
You will now see the login page for the Spirit Airlines Baggage Service Portal.Enter your last name.Enter the 10-digit File ID from your Baggage Irregularity Receipt email.Complete the CAPTCHA to prove you're not a robot.Click on Log In.
Follow the on-screen instructions and enter your personal details and other required information in the relevant fields.
Provide all relevant documents, including:A government-issued photo ID, such as your passport or driving license.A receipt or proof of purchase for the damaged item.Photos of the damage.The more details and evidence you can provide, the greater the chance that your compensation claim will be successful.
Once you have completed the form and attached the relevant documents, click Submit.
The claims review process can take up to 30 days. To find out the status of your claim, visit the Baggage Service Portal, log in using your last name and File ID, and click on Communicate With Us to connect with the support team.
If your luggage was damaged after flying with Spirit Airways, make a report at the airport and then begin the claims process online. If you encounter problems with the website or it has been more than 30 days since submitting your claim, contact the Spirit Air customer service desk for assistance.
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