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Sotheby's Customer FAQ

Top Answers & How-to Guides

What is Sotheby's's Phone Number?

The question we are asked most often is about how to talk to Sotheby's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What verification is needed to participate in auctions?

To participate in Sotheby's auctions, bidders must undergo a verification process that includes providing personal details and...

What is the process for creating an account?

To create an account with Sotheby's, visit their website and find the "Sign Up" or "Register" option. Complete the online form...
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Recent Sotheby's Customer Questions

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Item Handling

How can I track the status of my purchased item?

To monitor the status of a purchased item from Sotheby's, buyers usually receive an email confirmation post-auction containing...
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Can I arrange my own shipping for purchased items?

Sotheby's typically offers shipping and handling services, but buyers can opt to arrange their own shipping. If they do, it's...
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Is insurance included for items during shipping?

Sotheby's generally includes insurance for items during shipping, covering loss, damage, or theft. Coverage specifics can...
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What happens if I receive a damaged item?

If an item arrives damaged from Sotheby's, the buyer should document the damage with photos and save the packaging. It is...
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Bidding Process

Can I bid online for an auction?

Sotheby's provides the option for online bidding, enabling global participants to engage from their own locations. Individuals...
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What happens if I win an auction but cannot make the payment?

If a winning bidder at Sotheby's fails to make the payment, the sale may be canceled, and the item could go to the next highest...
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Is there a minimum bid required to participate in auctions?

Sotheby's sets a minimum bid or starting price for each auction item, which may differ based on the lot's value. This ensures...
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Payment and Fees

What payment methods are accepted?

Sotheby's allows various payment methods including bank wire transfers, certified checks, and credit cards for certain amounts....
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Are there any additional fees on top of the hammer price?

Yes, Sotheby's auctions involve additional costs besides the hammer price, including a buyer's premium and possible taxes based...
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What is the policy for unsold items after an auction?

Sotheby's has procedures for unsold items after an auction, including negotiating post-auction sales with the consignor,...
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In-Person Engagement

Can I visit an item in person before bidding?

Sotheby's allows potential bidders to view items in person prior to bidding during previews or exhibitions. These events enable...
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What types of items are typically auctioned at Sotheby's?

Sotheby's offers a wide range of auction items, primarily focusing on fine art, including paintings and sculptures from various...
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Account and Verification

What verification is needed to participate in auctions?

To participate in Sotheby's auctions, bidders must undergo a verification process that includes providing personal details and...
Read more

What is the process for creating an account?

To create an account with Sotheby's, visit their website and find the "Sign Up" or "Register" option. Complete the online form...
Read more

How do I learn about upcoming auctions?

To keep informed about upcoming auctions at Sotheby's, visit their official website, which lists details and dates. Subscribing...
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