What happens if I receive a damaged item?

If you receive a damaged item from Sotheby's, we are committed to addressing the issue promptly. We understand the importance of delivering high-quality artwork and objects to our clients. In the unfortunate event that damage occurs during transit, please contact our dedicated Client Services team as soon as possible. We will guide you through the process of filing an insurance claim, which will cover the cost of the damaged item. To initiate the claim, we may require specific documentation, such as photographs and a detailed description of the damage. Our team will work closely with you to ensure a smooth and satisfactory resolution. At Sotheby's, customer satisfaction is our utmost priority, and we strive to provide exceptional service even in such unfortunate circumstances.