Sotheby's Customer Service

Ways to contact Sotheby's and solve common issues

Use Sotheby's's Phone Number

Sotheby's's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Sotheby's
As far as we know, there is only one way to contact Sotheby's, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Sotheby's, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Sotheby's: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Sotheby's.
What payment methods are accepted?
Sotheby's accepts various payment methods to provide flexibility and convenience for buyers. The accepted payment methods include wire transfer, cashier's check, money order, credit card, and PayPal. For wire transfers, buyers are provided with detailed instructions to securely transfer funds. Cashier's checks and money orders are accepted for domestic buyers, while credit cards are accepted for online purchases. Buyers can use Visa, Mastercard, American Express, and Discover for their credit card payments. Lastly, PayPal is accepted for both domestic and international buyers for selected items and auctions. With this range of payment options, Sotheby's aims to accommodate the diverse needs of its clientele, ensuring a smooth and seamless purchasing experience.
Can I arrange my own shipping for purchased items?
Yes, you have the flexibility to arrange your own shipping for purchased items. Sotheby's offers various shipping options to cater to different preferences. While we have a dedicated team that can assist with shipping and handling logistics, we understand that some buyers prefer to handle these arrangements themselves. If you choose to arrange your own shipping, please notify our team prior to the collection date to ensure a smooth process. However, it's important to note that Sotheby's is not responsible for any damages, delays, or issues that may occur during transit if you opt for self-arranged shipping. Therefore, it is recommended to work with trusted and professional shipping providers to ensure the safe and timely delivery of your purchased items.
What happens if I win an auction but cannot make the payment?
If you win an auction but are unable to make the payment, it is essential that you contact Sotheby's as soon as possible to discuss your situation. Failure to make the payment can result in serious consequences such as legal actions or being unable to participate in future auctions. Sotheby's may be able to provide assistance by offering alternative payment arrangements or reselling the item on your behalf, although additional fees may apply. However, it is important to note that non-payment is a breach of contract and can negatively impact your reputation as a buyer. It is strongly advised to carefully consider your financial ability to fulfill your bid commitments before participating in any auction.
Can I visit an item in person before bidding?
Yes, prospective buyers have the opportunity to visit and view items in person before placing bids. Sotheby's welcomes interested individuals to visit their galleries during pre-auction exhibitions. These events provide an ideal opportunity to examine and assess the items up close. Access to the galleries and public viewings is typically free and open to everyone. Viewing dates and times are announced prior to each auction on Sotheby's website, enabling potential buyers to plan their visits accordingly. Additionally, visitors can also consult Sotheby's specialists during these viewings for any inquiries or advice regarding the items of interest. Sotheby's strives to offer transparency and facilitate a comprehensive understanding of the auction items to ensure bidders make informed decisions.
Are there any additional fees on top of the hammer price?
Yes, there are additional fees applicable on top of the hammer price at Sotheby's. These fees include the buyer's premium, which is a percentage added to the hammer price and is payable by the buyer. The buyer's premium varies depending on the category of the item being auctioned, typically ranging from 12% to 25%. Additionally, there might be applicable taxes, such as sales tax or value-added tax, depending on the location and nature of the sale. These fees are separate from the hammer price and are not included in the final bid amount. It is important for potential buyers to familiarize themselves with these additional fees to accurately determine the total cost of purchasing an item at Sotheby's auctions.
Is insurance included for items during shipping?
Yes, insurance is provided for items during shipping by Sotheby's. We understand the importance of safeguarding valuable belongings and offer comprehensive insurance coverage for all shipped items. Our robust insurance policy is designed to protect your items from any potential damage or loss during transit. Sotheby's works closely with trusted shipping partners to ensure that your goods are handled with the utmost care and security. Our team of experts will coordinate the insurance coverage and ensure the necessary precautions are taken to guarantee a safe journey for your items. You can have peace of mind knowing that your valuable possessions will be fully insured from the moment they leave Sotheby's until they arrive at your desired destination.
Can I bid online for an auction?
Yes, you can bid online for an auction at Sotheby's. Sotheby's provides a convenient and user-friendly online bidding platform that allows you to participate in auctions from anywhere in the world. To bid online, you need to create an account on the Sotheby's website and register for the specific auction you are interested in. Once registered, you can browse the auction catalog, place bids on desired lots, and track the progress of bidding in real-time. Additionally, live online auctions are also conducted, enabling you to actively participate in real-time alongside in-person attendees. Sotheby's ensures a seamless and secure online bidding experience, maintaining the same high standard of service and expertise that is synonymous with their name.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Sotheby's customer support problem.

Comparing Sotheby's Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Wells Fargo page. Or look at our Contact Virgin Mobile page. We can't really provide this kind of help if you're looking to contact Sotheby's because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Sotheby's?

GetHuman does not work with Sotheby's's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Sotheby's at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Sotheby's's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Sotheby's at a Glance

Sotheby's has no chat option
Sotheby's has no customer email
Sotheby's has no help forum
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