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SolsticeSupply.com Customer FAQ

Top Answers & How-to Guides

What is SolsticeSupply.com's Phone Number?

The question we are asked most often is about how to talk to SolsticeSupply.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent SolsticeSupply.com Customer Questions

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Ordering and Payment

How can I place an order?

To place an order on SolsticeSupply.com, you can browse products, select options, and add them to your cart. At checkout,...
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What should I do if an item is missing from my order?

If an item is missing from an order from SolsticeSupply.com, first check the packing slip and order confirmation email for...
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What payment methods are accepted?

SolsticeSupply.com generally accepts a range of payment methods including major credit cards like Visa and MasterCard, as well...
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Can I track my order?

Customers can track their orders on SolsticeSupply.com through a confirmation email that includes a tracking number. They can...
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Returns and Issues

What is your return policy?

SolsticeSupply.com operates a return policy that allows customers to return items typically within thirty days, provided they...
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Do you offer any discounts or promotions?

SolsticeSupply.com regularly features various discounts and promotions, including seasonal sales and exclusive offers for...
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What if I have a problem with my order?

In case of an order issue from SolsticeSupply.com, customers should first check their order confirmation email for details....
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Shipping Information

Do you offer international shipping?

SolsticeSupply.com provides international shipping, allowing worldwide customers to order products. The shipping options,...
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How long does shipping take?

Shipping times at SolsticeSupply.com depend on factors like shipping method, destination, and seasonal demand. Standard...
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What packaging materials do you use for shipping?

SolsticeSupply.com uses environmentally mindful packaging materials for shipping, including cardboard boxes, biodegradable...
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Product Information

Are all products on Solstice Supply in stock?

Product availability on SolsticeSupply.com can change regularly due to demand and shipments. It is best to check product pages...
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Do you have a size chart for clothing?

SolsticeSupply.com generally offers a size chart on clothing product pages to assist customers in finding the right fit. This...
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How do I care for the products I purchase?

To enhance the lifespan of items from SolsticeSupply.com, follow care instructions included with each product. For textiles,...
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Are there any special offers for first-time customers?

SolsticeSupply.com frequently offers promotions and discounts for first-time shoppers, including special bundles. To discover...
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Do you have a subscription service for regular deliveries?

Currently, SolsticeSupply.com does not have a subscription service for regular deliveries, prioritizing flexibility for...
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