What is your return policy?

Our return policy at SolsticeSupply.com is designed to ensure customer satisfaction and hassle-free returns. We understand that sometimes a product might not meet your expectations or needs. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund or exchange. The product must be in its original condition, unused, and with all tags and packaging intact. To initiate a return, simply contact our customer service team with your order details. They will provide you with a return authorization and step-by-step instructions. Please note that you are responsible for return shipping costs, unless the item received was incorrect or defective. Once we receive and inspect the returned item, we will promptly process your refund or send out the replacement product. We aim to make the return process as seamless as possible, ensuring your satisfaction with our service.