Snapfish Customer FAQ

For concerns about an order placed with expedited shipping that hasn't arrived, we recommend checking the order status through your Snapfish account. If the order is significantly delayed, it may be best to review the shipping policies and see if there are any updates regarding delays in your area.

We understand your concern regarding your order. However, once an order is in production or has shipped, we have specific policies that govern refunds. Please refer to our refund policy on this page for detailed information about your request.

We recommend checking if your project can be adjusted within the Snapfish platform. Often, you can modify your existing design by switching the product type and then making necessary changes. Look for options to change the product in the editing section, which allows for customization without starting anew.

Yes, you can ship to a different address when using a combined offer on Snapfish. During the checkout process, there is an option to enter a shipping address separate from your billing address. Just ensure you fill in the correct shipping details before completing your order.

To ensure that you receive free shipping with your coupon code, verify that the code is entered correctly at checkout. Also, check that the items in your cart meet any specified requirements for the promotion, as some codes may only apply to specific products or minimum purchase amounts. If you have followed these steps and still encounter issues, please refer to the most up-to-date contact information right here on this page for further assistance.