© GetHuman Inc.

Snapfish Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapfish Customer Service?

The question we are asked most often is about how to talk to Snapfish customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Snapfish Password?

We have written this guide so that you will be able to easily and effectively reset your Snapfish password and get back to...

Can I edit my photos on Snapfish?

Snapfish offers a variety of editing tools for enhancing photos, including basic features like cropping and adjusting...
Ask any question you have about Snapfish customer service, get an answer now.

Recent Snapfish Customer Questions

HOW DO I DELETE PICS FROM MY CALENDAR

To delete pictures from your calendar on Snapfish, you typically need to edit the calendar project. Locate the calendar in your projects, open it, and then navigate to the page with the picture you want to remove. There should be an option to delete or remove the photo. After making the changes, be sure to save your project before exiting.
Asked Oct 16, 2025 7:50 PM

What do I do when I receive a faulty product?

If you receive a faulty product, we recommend checking the return policy and following the instructions for returning or exchanging the item. Typically, you may need to provide details about the issue and possibly upload images to document the fault. Ensure to initiate the return process promptly to adhere to any time limits specified by the policy.
Asked Sep 8, 2025 6:06 PM

how do i eliminate the white space around my canvas collage

To eliminate the white space around your canvas collage, ensure that your images are closely aligned within the canvas area and check the settings for any borders or margins. Make sure to choose a size that matches your design dimensions accurately. Adjust the image placement or resize the canvas if necessary to fill the space without white gaps.
Asked Sep 2, 2025 5:08 PM

I want to make an album of photos of my son from birth to now ,all are printed photos not on phone or computer

To create an album using printed photos, start by organizing the photos chronologically or by themes. Choose an album style on Snapfish, then scan or photograph each printed image to upload them to the Snapfish platform. You can then customize your album layout, add captions, and choose backgrounds. Once you're satisfied with the design, proceed to order your album. If you're using printed photos directly, consider professional scanning services or a high-quality scanner to preserve the images well during the process.
Asked Sep 1, 2025 12:56 PM

I get the message "Oops something went wrong Contact Customer Service". I've gotten this message the last 5 times I've tried to start my photo book so it's impossible to even get started.

We understand that encountering the "Oops something went wrong" message can be frustrating. This issue may occur due to temporary technical difficulties or browser settings. We recommend trying to clear your browser cache, updating your browser, or using a different device. If the problem persists, please check back later to see if it resolves. There is a link to the most up-to-date contact information right here on this page, should you need direct assistance.
Asked Aug 25, 2025 4:44 PM

Help me with my Snapfish customer service issue

Account Management

How Do I Reset My Snapfish Password?

We have written this guide so that you will be able to easily and effectively reset your Snapfish password and get back to...

Can I edit my photos on Snapfish?

Snapfish offers a variety of editing tools for enhancing photos, including basic features like cropping and adjusting...

Can I reorder previous Snapfish orders?

Yes, customers can reorder from previous Snapfish orders by logging into their account and accessing the "Orders" section,...

How do I download my photos from Snapfish?

To download photos from Snapfish, users should log into their account, go to the "Photos" section, and select the desired...

Payment and Products

What payment methods does Snapfish accept?

Snapfish accepts a variety of payment methods to cater to different customers, including major credit cards like Visa,...

What types of products can I order from Snapfish?

Snapfish provides a variety of products for preserving and sharing memories, including photo prints, personalized photo books,...

Order Processing

How long does it take to receive my Snapfish order?

The delivery time for Snapfish orders depends on factors like product type, shipping method, and destination. Processing can...

Can I track the status of my Snapfish order?

Customers can track their Snapfish orders through confirmation emails sent upon placing an order and shipment notifications. By...

What is Snapfish's return policy?

Snapfish has a customer-friendly return policy allowing returns for issues like defects or errors. Customers should read the...

Can I cancel my Snapfish order?

Once an order is made with Snapfish, cancelling may be limited, especially if it is already being processed. If not yet printed...

Shipping and Discounts

Does Snapfish offer international shipping?

Snapfish does provide international shipping to various countries, but options can differ based on location and product types....

Does Snapfish offer discounts for bulk orders?

Snapfish does provide various discounts and promotions for bulk orders, which can change based on the product type, quantity,...

Photo Creation and Editing

Can I create a photo book using Snapfish?

Snapfish enables users to create personalized photo books easily by choosing from various sizes, layouts, and themes. Users can...

Are there limits on the number of photos I can upload?

Snapfish does have limits on photo uploads, mainly depending on account type and promotions. While users typically can upload...

What kind of photo editing tools does Snapfish provide?

Snapfish provides a range of photo editing tools that enable users to enhance their pictures prior to printing or gift...
We look to the Snapfish issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapfish issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!