What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Sleep Central, the situation is typically addressed according to their return and exchange policy. The first step is usually to review the specific policy details, which can often be found on the current web page section of the Sleep Central website that outlines customer service or return policies. Customers may need to provide information about the damage or defect, along with any relevant photographs or documentation that can support their claim. Generally, customers are encouraged to report the issue as soon as possible after receiving the product. This prompt action helps ensure that the situation can be resolved efficiently. Depending on the circumstances, Sleep Central may offer an exchange, a replacement product, or a refund. It may be important for the customer to keep the original packaging, as this may be requested for the return process. Additionally, there may be specific time frames within which customers must report the damage or defect in order to be eligible for a return or exchange. Therefore, it is worthwhile for customers to familiarize themselves with these guidelines to facilitate a smooth resolution. For complete and accurate details, customers should refer to the terms provided on the Sleep Central website.