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Simplysoles.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Simplysoles.com Customer Service?

The question we are asked most often is about how to talk to Simplysoles.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I subscribe to your newsletter?

Simplysoles.com provides a straightforward method for subscribing to their newsletter, usually located on the homepage or...

How do I update my billing information?

To update billing information on Simplysoles.com, log into your account and navigate to the "Account" or "Profile" section to...
Ask any question you have about Simplysoles.com customer service, get an answer now.
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Recent Simplysoles.com Customer Questions

Help me with my Simplysoles.com customer service issue

Order Management

How do I track my order?

Customers can track their orders from Simplysoles.com by visiting the website and selecting the order tracking option, where...
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Can I cancel my order?

Simplysoles.com generally permits order cancellations, but it depends on whether the order is processed or shipped. Quick...
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How can I change my shipping address after placing an order?

To change your shipping address after ordering from Simplysoles.com, check your confirmation email for relevant details. If...
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What happens if my item is out of stock?

When an item is out of stock at Simplysoles.com, the website informs you during checkout. You may have options to backorder or...
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Payment and Discounts

How do I apply a coupon code?

To use a coupon code on Simplysoles.com, shop for items and add them to your cart. On the cart page, find the area labeled for...
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What payment methods do you accept?

Simplysoles.com accepts major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal....
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Account Management

How do I subscribe to your newsletter?

Simplysoles.com provides a straightforward method for subscribing to their newsletter, usually located on the homepage or...
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How do I update my billing information?

To update billing information on Simplysoles.com, log into your account and navigate to the "Account" or "Profile" section to...
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What is your privacy policy?

Simplysoles.com prioritizes customer privacy and has a detailed policy on collecting, using, and protecting personal...
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Do you have a size chart for footwear?

Simplysoles.com offers a shoe size chart to help customers determine their correct fit. This chart details measurements for...
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Returns and Exchanges

Can I return or exchange an item?

Simplysoles.com allows returns and exchanges within a designated time frame, provided items are in original condition with...
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What is your return policy?

Simplysoles.com has a return policy that allows unworn items to be returned or exchanged within thirty days of purchase. Items...
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What if I receive a defective item?

If you receive a defective item from Simplysoles.com, promptly review their return policy for guidance on initiating a return...
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Shipping Information

What is your shipping policy?

Simplysoles.com has a clear shipping policy, offering standard shipping within the continental U.S., typically taking 1 to 3...
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Do you offer international shipping?

Simplysoles.com mainly serves U.S. customers and offers different shipping options for domestic orders. International shipping...
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What are the shipping options and rates?

Simplysoles.com offers several shipping choices, including standard, expedited, and overnight shipping, each varying in speed...
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