Shoes.com customers who want to cancel an order should contact customer service as quickly as possible. Orders can only be canceled during the processing phase. Customers can reach out by calling the toll-free customer service number or by emailing customer support. Customers who aren't able to cancel an order because the processing is complete can return their order after it arrives at their home.
Shoes.com will allow customers to cancel an order if they change their minds. As a Shoes.com customer, you can cancel an order as long as it's canceled while it's still in the processing stage. Processing can take anywhere from 1-5 days. Customers should call customer service asap to cancel their order. Once your shoes.com order has shipped, it can't be canceled. This policy applies to customers in the U.S. as well as customers who live outside of the US.
Customers who wish to cancel an order can reach out to Shoes.com by calling their toll-free number or by messaging service@shoes.com. Timing is extremely important because, once the order has shipped, changes can't be made. The processing time varies and can take anywhere from 1-5 business days. As long as your request to cancel your order is received during this time frame, Shoes.com will cancel the order.
If you miss the time frame to cancel your order, simply return your order once it arrives at your home. You will receive a full refund minus the $7.95 restocking fee. Shoes.com will provide you with a prepaid shipping label that you can use to return your item without paying shipping fees. If you have difficulty printing your shipping label call or email customer service for help.
Customers have 60 days from the date of purchase to make a return. During the holiday season, customers have 90 days to make a return. Items should be returned unused and in the original packaging. A prepaid shipping label isn't available for APO/FPO locations or outside the 50 U.S. states.
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