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Shoes.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Shoes.com Customer Service?

The question we are asked most often is about how to talk to Shoes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program?

Yes, we have a loyalty program called "ShoeLovers Rewards." By joining our loyalty program, customers can enjoy exclusive benefits...
Ask any question you have about Shoes.com customer service, get an answer now.

Recent Shoes.com Customer Questions

The shipping address is wrong and the shoe size is wrong want to stop the order as it is going to a new address

We apologize for the inconvenience caused. To correct an incorrect shipping address or shoe size, you need to cancel your order as quickly as possible before it's shipped. Once cancelled, please create a new order with the correct details. Please note cancellation may not be possible if the order has already been processed for shipping. Every effort is made to accommodate your request, but prompt action is required to prevent the order from being dispatched. If your order has already been shipped, you may have to wait for it to be delivered before starting the return or exchange process.
Asked Apr 18, 2024 11:56 PM

Do I get a confirmation email when shoes are shipped

Yes, once your shoes have been shipped, we will indeed send you a confirmation email. This email will include your tracking information so you can monitor the progress of your shipment. Additionally, you can always check the status of your order by logging into your account on Shoes.com. In the event of not receiving a confirmation email within a few days of your order being placed, please check your spam folder. If you still find no email, feel free to get in touch with our customer service team.
Asked Mar 23, 2024 8:38 PM

Looking for men shoes with leather soles

At Shoes.com, we offer various styles of men's shoes with leather soles, including dress shoes, loafers, oxfords and more, from a wide range of reputable brands such as Magnanni, Church's, Prada, and Loake. When you browse men's shoes on our site, you can narrow down your search by selecting the 'sole' filter, then choose 'leather' to limit the results. Whether you're after a classic dress shoe for formal occasions or a stylish loafer for day-to-day wear, we're certain that you'll find what you're looking for in our comprehensive selection of men's shoes with leather soles.
Asked Feb 29, 2024 3:29 AM

Help me with my Shoes.com customer service issue

Order Management

How Do I Cancel My Shoes.com Order?

Shoes.com customers who want to cancel an order should contact customer service as quickly as possible. Orders can only be canceled...

Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order on Shoes.com. However, please note that this option is only available...

Returns and Policies

What is your return policy?

Our return policy is designed to provide you with a hassle-free shopping experience. If you are not completely satisfied with your To initiate a return, all you need to do is log in to your account, go to the order history section, choose the item you wish to return, and follow the provided instructions. Once we receive the returned item, our team will inspect it to ensure it is in its original condition with all tags and packaging intact. Refunds will be issued to the original method of payment within 3-5 business days of receiving the returned item. Please note that original shipping charges are non-refundable unless the return is a result of our mistake. For more details or if you have any specific questions about our return policy, please feel free to contact our customer service team....

What is your warranty policy?

Our warranty policy is designed to ensure customer satisfaction and provide peace of mind. We offer a one-year warranty on all our...

Can I return an item purchased with a gift card?

Yes, you can return an item purchased with a gift card. At Shoes.com, we understand that sometimes purchases may not meet your expectations....

Shipping

How long does shipping take?

Orders placed on Shoes.com typically ship within 1-2 business days. Once shipped, delivery times may vary depending on the shipping...

Can I track my order?

Yes, you can track your order on Shoes.com. Once your order has been shipped, you will receive a confirmation email with a tracking...

Do you offer international shipping?

Yes, we offer international shipping to select countries. At Shoes.com, we understand that our customers come from all around the world....

Sales and Promotions

Are there any sales or promotions currently running?

Yes, Shoes.com frequently offers sales and promotions on a variety of footwear styles. Be sure to check our website regularly or subscribe...

Payment Methods

What payment methods do you accept?

At Shoes.com, we make it convenient for our customers to shop with us by accepting a variety of payment methods. You can purchase your...

Sizing

Do you have a size guide?

Yes, we have a comprehensive size guide available on our website. We understand the importance of finding the perfect fit when it comes...

Gift Cards

Do you offer gift cards?

Yes, we offer gift cards for purchase on our website. Our gift cards are a perfect option for gifting your loved ones who are passionate...

Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program called "ShoeLovers Rewards." By joining our loyalty program, customers can enjoy exclusive benefits...
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