© GetHuman Inc.

Shoemetro.com Customer FAQ

Top Answers & How-to Guides

What is Shoemetro.com's Phone Number?

The question we are asked most often is about how to talk to Shoemetro.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Shoemetro.com customer service, get an answer now.
Contact Shoemetro.com customer service

Recent Shoemetro.com Customer Questions

Help me with my Shoemetro.com customer service issue

Ordering and Payment

What is the return policy for Shoemetro.com?

Shoemetro.com allows returns of unworn items within thirty days for refunds or exchanges, requiring original packaging and...
Read more

Can I cancel or change my order after it has been placed?

The ability to cancel or change an order on Shoemetro.com depends on its current status. If the order has not been processed or...
Read more

What payment methods do you accept?

Shoemetro.com accepts various payment methods to enhance the shopping experience, including major credit and debit cards such...
Read more

How long will it take to receive my order?

Delivery times from Shoemetro.com vary based on shipping method, destination, and order timing. Standard shipping typically...
Read more

Do you offer international shipping?

Shoemetro.com mainly serves the US market, but it may offer international shipping depending on specific conditions. Customers...
Read more

Can I track my order online?

Customers can track their orders online with Shoemetro.com after receiving a confirmation email with a tracking number. This...
Read more

What shipping options are available with Shoemetro.com?

Shoemetro.com provides various shipping options, including standard and expedited shipping. Shipping costs and times differ...
Read more

Product Authenticity and Care

Are the shoes on Shoemetro.com authentic?

Shoemetro.com generally offers authentic shoes by collaborating with authorized distributors and manufacturers. Customers...
Read more

Do you offer any warranty on your products?

Shoemetro.com generally offers a satisfaction guarantee, which can include warranties on some items covering defects in...
Read more

Can I exchange an item for a different size or color?

Shoemetro.com generally permits exchanges for different sizes or colors if the item is in new, unworn condition with original...
Read more

What should I do if my order arrives damaged or incorrect?

If an order from Shoemetro.com arrives damaged or incorrect, inspect the package and take photographs of any issues. Visit the...
Read more

How can I properly care for the shoes purchased from Shoemetro.com?

The maintenance of footwear from Shoemetro.com varies depending on materials. Leather shoes require regular cleaning and...
Read more

Are there size charts available for the shoes sold on Shoemetro.com?

Shoemetro.com offers size charts to help customers determine the correct shoe fit. These charts provide guidance on measuring...
Read more

Customer Feedback and Privacy

What is your privacy policy?

ShoeMetro.com prioritizes customer privacy with a detailed policy that outlines data collection, usage, and protection...
Read more

Can I see customer reviews for products on Shoemetro.com?

Shoemetro.com generally includes customer reviews alongside its products, which offer valuable insights into aspects like...
Read more

What happens if I miss the return window for an item?

If an item is returned after the specified timeframe on Shoemetro.com, it is typically regarded as a final sale, meaning a...
Read more

Discounts and Promotions

Do you offer any discounts or promotions?

ShoeMetro.com often provides various discounts, including seasonal sales, special event promotions, and clearance options for...
Read more

Does Shoemetro.com offer loyalty programs for regular customers?

Shoemetro.com does not specifically promote a loyalty program, but it frequently offers discounts and promotions that can...
Read more

Can I purchase gift cards for Shoemetro.com?

Currently, Shoemetro.com does not sell gift cards directly from its website. However, shoppers might find useful promotions and...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!