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ShoeBuy.com Customer FAQ

Top Answers & How-to Guides

What is ShoeBuy.com's Phone Number?

The question we are asked most often is about how to talk to ShoeBuy.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift cards available?

Yes, gift cards are available for purchase on ShoeBuy.com. Our gift cards make for the perfect present for any shoe lover. Our gift...
Ask any question you have about ShoeBuy.com customer service, get an answer now.

Ordering Process

How do I place an order?

To place an order on ShoeBuy.com, simply browse our website and add items to your shopping cart. Once you have selected all desired...

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed as long as it has not shipped yet. We strive to provide flexibility...

Payment Methods

What payment methods are accepted?

ShoeBuy.com accepts a variety of payment methods to provide convenient shopping options for our customers. We currently accept major...

Shipping

How long does shipping usually take?

Shipping time varies depending on the destination and shipping method chosen. At ShoeBuy.com, we strive to process and ship orders...

Can I track my order?

Yes, you can easily track your order on ShoeBuy.com. Once your order has been shipped, you will receive a confirmation email with a...

Do you offer international shipping?

Yes, ShoeBuy.com offers international shipping to select countries. We understand that fashion knows no boundaries, which is why we...

Returns

What is your return policy?

At ShoeBuy.com, we understand that sometimes you may not be fully satisfied with your purchase. That's why we offer a convenient and...

Sizing

What is your sizing chart?

At ShoeBuy.com, we understand the importance of finding the perfect fit. That's why we provide a comprehensive sizing chart to help...

Warranty

Is there a warranty for the shoes purchased?

Yes, ShoeBuy.com provides a warranty for shoes purchased through their website. The warranty covers any manufacturing defects or flaws...

Privacy Policy

What is your privacy policy?

At ShoeBuy.com, we highly value your privacy and strive to maintain the confidentiality of your personal information. Our privacy policy We collect various pieces of necessary information such as your name, contact details, and payment information. Rest assured, this data is handled with the utmost care and in compliance with applicable laws and regulations. We never share or sell your personal information to third parties without your consent. To enhance our services, we may use cookies to remember your preferences and provide a personalized experience. Our website also contains links to external websites, but we are not responsible for their privacy practices. By continuing to use our site, you consent to our privacy policy. Remember, your trust is paramount to us, and we will always work tirelessly to protect your privacy....

Gift Cards

Are gift cards available?

Yes, gift cards are available for purchase on ShoeBuy.com. Our gift cards make for the perfect present for any shoe lover. Our gift...

Help me with my ShoeBuy.com customer service issue

Ask any question you have about ShoeBuy.com customer service. We will do our best to get you answers right away.
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