If you need to cancel your reservation at a Sheraton resort or hotel then you need to know Marriott's cancellation policy, as Sheraton is owned by Marriott. In general, you can receive a full refund if you cancel two or more days before check-in, though some locations require three days. You can cancel your reservation online or using the Marriott Bonvoy app, whether you are a Bonvoy member or not.
If you booked a reservation with a Sheraton hotel or resort and now need to cancel it, you need to learn what Sheraton's cancellation policies and procedures are first. Or, actually, what Marriott's cancellation policies and procedures are, as Sheraton is a division of Marriott. This article will teach you all about them.
Most guests of Marriott properties must cancel their reservations no less than two days ahead of their check-in time to qualify for a free cancellation. Cancellations inside that two day window will incur a fee or possibly even not receive any refund at all. Some Sheraton resorts and hotels extend this window from two to three days. Look in the confirmation email you received after booking the reservation for the details of your cancellation policy.
If your reservation is part of a group reservation then the cancellation policy might be different than the hotel's usual policy. You should contact your group organizer to learn what cancellation policy applies to your group's reservations.
If you used a discount travel site, travel agent, or some other third party provider to make your reservation, that provider's cancellation policy takes precedence over Marriott's. Contact that third party if you have any questions about it.
If you are a Marriott Bonvoy member, you can cancel your Sheraton reservation using a desktop or laptop by following these instructions:
If your reservation does not appear on the list, or if you are not a Marriott Bonvoy member, use these instructions:
If you are a Marriott Bonvoy member, follow these instructions to cancel your trip using the app:
If you aren't a Marriott Bonvoy member, use these instructions:
You can also cancel your reservation by contacting a Sheraton customer service representative directly. You will have to do so by phone, though, as there are no online contact options for Sheraton's customer service.
GetHuman has been working for over 10 years on sourcing information about big organizations like Sheraton Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Trip with Sheraton? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.