What is your return policy?

The return policy of Shades of Light is designed to ensure customer satisfaction while providing flexibility for returns. Typically, customers may return items within a specified period, usually around thirty days from the date of receipt. In order to qualify for a return, items generally need to be unused and in their original condition, with all packaging and accessories included. This policy is quite common among lighting retailers, as it allows customers to evaluate their purchases effectively. Some items, such as customized or special-order products, may not be eligible for return, so it is important to check the specific product details at the time of purchase. When initiating a return, customers may be required to complete a return authorization request, which could involve filling out a form available on the Shades of Light website. For the most accurate and detailed information regarding the return policy, including any possible exceptions or shipping costs associated with returns, it is advisable to review the current policy found directly on the Shades of Light website.