Sainsbury's Customer FAQ

We restock our products regularly, but some items can be a bit trickier to keep on the shelves due to high demand. A product may also appear out of stock if it's being updated or improved. If a product is discontinued, it means we've decided to no longer carry it. However, we're constantly reviewing and updating our product offerings to serve our customers better. If you can't find a particular product, it's worthwhile checking back later or trying an alternative product.

If your order is pending and you are unable to register a new payment card on Sainsbury's website, it might be due to various reasons like an issue with your card or a temporary error on the page. In most cases, ensuring your card information is correct and retrying the process can work. If you keep experiencing issues, you might need to confirm if there are any specified restrictions on your card with your bank. Remember, you need to register a UK registered card for transaction. Additionally, also check the card type, Sainsbury's accepts Visa, MasterCard, and American Express. It's essential to fix payment issues quickly to avoid cancellations of your pending orders.

We're sorry to hear about the double charge. It could be due to an error at the checkout. We recommend returning to the store with your receipt for a refund of the extra charge. Sainsbury's is committed to rectifying any errors in billing, and the store staff will be more than happy to help you resolve this issue. If visiting the store is not convenient, you may also call Sainsbury's customer service for assistance. Remember to have your receipt handy when you call or visit.