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Randomhouse.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Randomhouse.com Customer Service?

The question we are asked most often is about how to talk to Randomhouse.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What formats are available for eBooks?

There are various formats available for eBooks on randomhouse.com. The most common format is EPUB, which is compatible with most eReaders,...
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Ordering

How do I place an order?

To place an order on Randomhouse.com, simply browse our website to find the books you would like to purchase. Once you have selected...
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Can I cancel or modify my order?

Yes, you can cancel or modify your order on Randomhouse.com. If you wish to make any changes or cancel your order, please contact our...
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Shipping & Tracking

How do I track my order?

You can track your order by logging into your account on our website and navigating to the "Order History" section. From there, you...
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Do you offer international shipping?

Yes, we offer international shipping. Random House is committed to delivering our books worldwide. Whether you are located in Europe,...
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Newsletter & Signup

How can I sign up for your newsletter?

You can easily sign up for our newsletter by visiting our website and locating the newsletter sign-up form. Simply enter your email...
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Payment Methods

What payment methods do you accept?

At Randomhouse.com, we strive to provide convenient payment options for our customers. To ensure a seamless shopping experience, we...
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Returns & Exchanges

What is your return policy?

Our return policy at Randomhouse.com aims to ensure customer satisfaction. If you are not completely satisfied with your purchase,...
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Genres

What genres do you specialize in?

At Randomhouse.com, we pride ourselves on offering a diverse range of genres to cater to every reader's taste. Our specialty lies in...
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Pre-Orders

Can I pre-order upcoming releases?

Yes, you can pre-order upcoming releases from Randomhouse.com. Pre-ordering allows you to reserve your copy of a book before it is...
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Discounts & Promotions

Do you offer any discounts or promotions?

Yes, Random House offers discounts and promotions on our books and products. We understand the importance of providing value to our...
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eBooks

What formats are available for eBooks?

There are various formats available for eBooks on randomhouse.com. The most common format is EPUB, which is compatible with most eReaders,...
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Help me with my Randomhouse.com customer service issue

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