Rail Europe Customer FAQ

To get a refund for an unused pass, you typically need to submit a request for a refund according to the terms and conditions of your pass. This may involve filling out a specific form or following an online process. Be sure to check the cancellation and refund policies associated with your pass to understand any potential fees or time limits.

For reserving seats with your Interrail passes, you can typically do this through the train operators' websites or at railway stations in the respective countries. Many trains require a seat reservation, and the process can vary by country and train type. As for timetables, we recommend checking the official websites or apps of the train services you plan to use, as they provide the most accurate and current information regarding schedules.

Your Rail Europe account ID number is typically found in the account section once you've logged in on the Rail Europe website. It's usually located near your personal information, such as your name and email address. Remember to keep this number secure as it is linked to your personal account information and booking history. If you're having difficulty finding your ID number, it might be best to directly engage Rail Europe's customer services for further assistance.

No, it is not required to register with Trenitalia after purchasing a ticket from Rail Europe. Your Rail Europe ticket is already validated and does not require additional registration. It's possible that Trenitalia sent this notification as part of their standard process to encourage users to sign up with them, but your Rail Europe ticket is completely independent of a Trenitalia account. Please ensure when traveling, you have your Rail Europe ticket accessible.