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RCI Customer FAQ

Top Answers & How-to Guides

What is RCI's Phone Number?

The question we are asked most often is about how to talk to RCI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent RCI Customer Questions

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Membership Benefits

What benefits do I get as an RCI member?

As an RCI member, individuals benefit from the ability to exchange their timeshare for stays at numerous affiliated resorts,...
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What are the benefits of upgrading my RCI membership?

Upgrading an RCI membership enhances vacation options significantly, offering access to premium resorts and increased...
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Is there an age requirement for RCI membership?

RCI requires that individuals be at least eighteen years old to join, ensuring legal capacity for agreements. It is wise to...
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Booking and Reservations

What is the cancellation policy for RCI bookings?

RCI's cancellation policy can differ based on the booking type and individual terms. While cancellations are generally allowed,...
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Are there any additional fees or taxes when booking through RCI?

When using RCI for bookings, additional costs like exchange fees, local taxes, and resort fees may apply. These fees can depend...
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Can I exchange my timeshare for a different resort through RCI?

Yes, members can exchange their timeshare for a different resort through RCI by depositing their current week, which opens up...
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Can I book a vacation outside of my home resort through RCI?

RCI members can indeed book vacations outside their home resort, enjoying the benefit of a vast exchange network. By depositing...
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How can I book a last-minute vacation through RCI?

To book a last-minute vacation through RCI, users should log into their account and use the vacation search tool, selecting...
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What types of trips can I book with my RCI membership?

With an RCI membership, travelers can book a wide variety of trips, including resort exchanges, cruises, hotel stays, rental...
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Membership Management

Can I transfer my RCI membership to someone else?

Generally, RCI does not allow membership transfers, as they are tied to the original owner. Some specific memberships, like...
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What happens if I need to cancel my RCI membership?

When canceling an RCI membership, individuals should consider the specific policies that may affect fees and any unused points,...
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Resort and Experience Issues

What happens if I have an issue during my vacation booked through RCI?

If an issue arises during an RCI vacation, individuals should first identify the problem and check with resort staff, as they...
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How do I find RCI affiliated resorts in my desired destination?

To locate RCI affiliated resorts in your desired destination, visit rci.com, where you can use their resort search feature by...
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How can I find reviews of RCI resorts from other members?

To find reviews of RCI resorts from fellow members, visit the official RCI website, where member feedback is typically...
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Timeshare and Deposits

What is the process for depositing my timeshare weeks with RCI?

Depositing timeshare weeks with RCI involves confirming eligibility, ensuring good standing with your resort, and then...
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Can I use RCI rewards points for non-vacation expenses?

RCI rewards points are mainly for vacation-related expenses like resort stays and travel services, not for everyday purchases....
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