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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed with Puma, there may be limited options for cancelling or modifying it. It is essential to act quickly if changes are necessary, as orders are typically processed rather quickly. If a customer wishes to cancel or modify their order, it is advised to check the order confirmation email for any specific instructions provided regarding changes or cancellations. Puma's standard policy usually allows for cancellations within a brief period after an order is placed. However, if the order is already in the shipping process, the ability to make adjustments may no longer be available. In cases where modifications are possible, customers may need to provide details such as the order number and the specific changes desired. It is always a good idea to look at the “Order Status” section on the Puma website for the most accurate and updated information regarding orders. Each situation may differ, and the best course of action is to act promptly and refer to the current guidelines on the Puma website. This approach will ensure that customers receive the most accurate and timely assistance regarding their orders.
Answered Jul 12th 2025

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