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Updated June 25, 2025

Pronto Envios Customer FAQ

Top Answers & How-to Guides

What is Pronto Envios's Phone Number?

The question we are asked most often is about how to talk to Pronto Envios customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Ask any question you have about Pronto Envios customer service, get an answer now.

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Recent Pronto Envios Customer Questions

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Delivery Tracking

How can I track my delivery?

Customers can track their deliveries with Pronto Envios by visiting the official website to use the tracking section or by...

What happens if my package is lost or damaged during delivery?

In the event of loss or damage to a package during delivery with Pronto Envios, customers should report the problem promptly...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

What should I do if I missed my delivery?

Customers who miss a delivery with Pronto Envios should first check for notifications from the courier. They can typically...

Delivery Times and Options

How long does delivery take?

Delivery times with Pronto Envios vary based on factors like service type, shipment origin, destination, and item type. Express...

What are the delivery hours?

Pronto Envios generally delivers during standard business hours, but this can change based on location and service type....

Do you offer same-day delivery?

Pronto Envios often offers same-day delivery depending on shipment specifics and locations. Availability is influenced by...

Can I schedule a specific delivery time?

Pronto Envios provides various flexible delivery options, including same-day and next-day services. However, the ability to...

Delivery Areas and Restrictions

What areas do you deliver to?

Pronto Envios provides shipping services in various regions, covering both urban and remote areas for domestic and...

What items are not eligible for delivery?

Pronto Envios has restrictions on several items that cannot be delivered. These typically include hazardous materials, illegal...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Are there restrictions on items I can send?

Pronto Envios imposes specific prohibitions on shipping hazardous, perishable, or illegal items, including explosives and...

Package and Weight Guidelines

What is the maximum weight for a package?

Pronto Envios has specific weight limits that depend on the service type, generally ranging from fifty to seventy pounds for...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

How do I prepare my package for delivery?

To prepare a package for delivery with Pronto Envios, use a strong box or envelope to protect the contents. Securely wrap...

Payment and Shipping Information

What payment methods do you accept?

Pronto Envios offers various payment methods, including major credit and debit cards, electronic options like PayPal, and bank...

Do you offer international shipping?

Pronto Envios does offer international shipping, including customs assistance and varied carrier options. They provide multiple...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

Can I change the delivery address after placing an order?

Modifying the delivery address after placing an order with Pronto Envios may be possible but is subject to specific limitations...

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