In a nutshell: If you're like a lot of other people, you probably use Priceline to save money on flights, hotels, and car rentals, and you probably also know to check your email after you make a booking to find a confirmation of that booking. If you never got that confirmation email, you need to find out what happened, so that you can be sure you don't get any unpleasant surprises about it. Read on to learn what to do.
If you're like a lot of other people, you probably use Priceline to save money on flights, hotels, and car rentals, and you probably also know to check your email after you make a booking to find a confirmation of that booking. If you never got that confirmation email, you need to find out what happened, so that you can be sure you don't get any unpleasant surprises about it. Read on to learn what to do.
If you use the Priceline app to find your trip and cannot locate it that way, try updating the app and searching for it again.
You should check your Spam folder for the confirmation email, even if emails from Priceline have gone through in the past, because a recent update of your browser, an update at your email company, or even a change in the way Priceline formats its emails could still reroute the confirmation email there.
Priceline home page
A drop down menu will appear.
Priceline Find My Trip page
If you find that your booking has been properly made then you don't need to worry about not receiving the confirmation email anymore. Do not proceed with the next steps.
Make sure that you are checking the right email for the confirmation.
If you still can't find the confirmation email then continue on with the next step.
Priceline customer service
If your bank says that the charge has gone through, tell the Priceline representative that you did not receive a confirmation email and that your trip does not appear on the Find My Trip page, but that you have been charged for it. If the charge has not even gone through, tell the Priceline representative that.
Do not wait until later to resolve this matter, as that could result in additional complications. Fortunately, you can Priceline's customer support center 24 hours a day, 7 days a week.
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