In a nutshell: Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and Authenticate. To return an item, log in
Poshmark allows you to conveniently shop for new or secondhand items online. The platform has systems in place to protect its users, like Posh Protect and Posh Authenticate. Before making your purchase, you must review the item's condition, photos, and reviews since sales are final. However, you can return orders through a straightforward process and receive a refund if you have a legitimate reason. Read on for a step-by-step exploration of how to return an order to Poshmark.
If you purchased an item on Poshmark but what you received doesn’t match its description, start by visiting the Poshmark website. Type “Poshmark” on your web browser and select the top link on the new page containing the search results.
Click the “Log In” button at the top right of the Poshmark website.
Next, the login page opens. You can access your account through Google, Facebook, your Apple ID, or your email address. Enter your details, then click “Log In.”
Once you’re logged into your account, click on your profile icon to reveal the drop-down menu.
The drop-down menu reveals various options, including your offers, bundles, and account settings. Scroll through the options and click “My Purchases.”
When you go to “My Purchases,” the platform reveals a list of products that you’ve bought on Poshmark over time. Select the product that you’d like to return from the list. Note that you must adhere to the seller's return policy to be able to return an item. Certain factors impact the return eligibility of an item, including usage, the number of days after purchase, and the condition of the item. It’s best to return an item shortly after purchase and ensure you don’t interfere with the condition of an item that you’d like to return.
When you select the item you’d like to return, a new page reveals a new set of options and more details about the order. Scroll to the bottom and click “Problems/Order Inquiry.”
Clicking the “Problems/Order Inquiry” button opens a drop-down menu with a few selections relevant to returning items. Select “Order Not as Described.” This prompts the website to start an inquiry on your item.
In the next step, the platform attempts to obtain evidence to support your claim. A new page opens with a section to upload images and a description section where you’ll provide more information. Take clear pictures of the item you’d like to return and upload them to the platform. After uploading the pictures, write a description of the purpose of the return. The images should match your description for a stronger case.
After providing the relevant information and attachments, click “Submit.”
If you have any questions regarding your return, contact Poshmark customer support. Click your profile icon on the account homepage to open the drop-down menu. Scroll through the menu options and click “Poshmark Support Center.”
Poshmark values its users and protects buyers from fake or damaged items by enabling hassle-free returns. If you have an issue with an order on Poshmark, it’s best to report the problem to the support team or return the item to the seller within three days. By following the right processes, you can conveniently enjoy the platform’s services without interfering with your schedule.
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