In a nutshell: Customers who have a complaint about their Popeyes order can reach out to support through the website or by emailing guestcare@popeyes.com. They can select the specific
Popeyes customers can reach out to support and complain about orders purchased at a drive-thru, at the restaurant or take out. Although they will be talking to a digital assistant, customers also have the option to speak to a real customer service agent. Once you're in touch with Support, make sure that you provide all the details about your complaint for an effective resolution. As much as possible, take pictures or videos of the orders and send them to support for review. If you have a complaint about a Popeyes order, please read this guide.
Use this link: https://www.popeyes.com/support
Just follow the on-screen prompt to successfully submit your complaint or to speak to a real-time customer support agent.
Sign in to your account if you have an account with Popeyes. Otherwise, tap I don't have an account.
You'll be provided with a list of issues. If you're reaching out regarding your order, select In-restaurant order.
In this example, we'll select Food Quality Issue. The next step is to choose whether you ordered it at the restaurant, at a drive-thru or take out. Select one of the options. In this example, we'll select Dine-in.
Just follow the on-screen instructions to find a Popeyes location. You may also enter your zip code. After providing your location, follow the prompts on how to complain about the service.
If you want to speak to a real support agent, specify it in the chat and answer basic information.
Another way to contact Popeyes Customer Support is to email their guest care contact directly at guestcare@popeyes.com. You need to provide them with a detailed email that includes pictures or videos.
Popeyes team members will do their best to respond to your complaint the soonest possible time. You should get a resolution if you are able to provide them with the information they need. Don't forget to include your phone number and complete name as well as the Popeyes store where the food was bought.
Try to create an account with Popeyes to get a personalized service whenever you have a complaint about their food. As mentioned, don't forget to include photos and videos. If you're at the restaurant, feel free to also talk to Customer Support there as they may be able to help you. Feel free to also just send them an email and wait for a response from the Customer Service team. For all other concerns about Popeyes' service, please contact Customer Support. Feel free to also read their Privacy Policy to learn what they do with the information you provide them.
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