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PoolSupplyWorld.com Customer FAQ

Top Answers & How-to Guides

What is PoolSupplyWorld.com's Phone Number?

The question we are asked most often is about how to talk to PoolSupplyWorld.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent PoolSupplyWorld.com Customer Questions

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Order Tracking and Changes

How do I track my order?

To track an order from PoolSupplyWorld.com, visit their website and find the order tracking section. Enter your order number...
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Can I cancel my order?

The possibility of canceling an order with PoolSupplyWorld.com largely depends on whether the order has been processed or...
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Can I make changes to my order after it’s been placed?

It is possible to modify an order on PoolSupplyWorld.com if it has not shipped yet. Common adjustments include shipping details...
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What should I do if my order hasn’t arrived yet?

If an order from PoolSupplyWorld.com is delayed, first check the order confirmation email for tracking details. If tracking is...
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Returns and Refunds

What is your return policy?

PoolSupplyWorld.com features a detailed return policy that allows returns within about thirty days if items are unused and in...
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What if I received a damaged product?

If a product from PoolSupplyWorld.com arrives damaged, inspect the package for visible harm and photograph it. Review their...
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Can I return chemicals or pool treatments?

PoolSupplyWorld.com generally does not allow returns on chemicals and pool treatments due to health and safety regulations,...
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What guarantees do you offer on your products?

Pool Supply World offers high-quality products with manufacturer warranties on many items, covering materials or craftsmanship...
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Shipping Information

How long does shipping take?

Shipping time from PoolSupplyWorld.com usually takes two to seven business days within the continental United States, depending...
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Do you offer international shipping?

PoolSupplyWorld.com mainly serves US customers and does not offer standard international shipping, but there may be options for...
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How are shipping costs calculated?

Shipping costs on PoolSupplyWorld.com are determined by factors like item weight, dimensions, shipping choice, and destination...
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Payment and Pricing

What payment methods do you accept?

Pool Supply World accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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What is your price match guarantee?

PoolSupplyWorld.com features a price match guarantee that allows customers to compare prices with competitors for identical...
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Services and Programs

Do you offer pool installation services?

PoolSupplyWorld.com focuses on supplying pool products and equipment rather than installation services. They offer a...
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Do you have a loyalty rewards program?

PoolSupplyWorld.com has a loyalty rewards program that enables customers to earn points on purchases, which can be redeemed for...
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We look to the PoolSupplyWorld.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PoolSupplyWorld.com issues reported to GetHuman
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