What is your return policy?

Our return policy at PoolSupplyWorld.com aims to provide our customers with a hassle-free and satisfying shopping experience. We accept returns on most products within 30 days of purchase, provided they are unopened, unused, and in their original packaging. However, certain items such as chemicals, opened filters, and custom-made products are non-returnable. If you wish to return an item, please contact our customer service team who will guide you through the return process. Please note that returns may be subject to a restocking fee and the customer is responsible for any return shipping costs. We strive to process refunds promptly, usually within 7-10 business days. For more detailed information on our return policy, please visit our website or get in touch with our customer service team.