What if I received a damaged product?

If you have received a damaged product from PoolSupplyWorld.com, we apologize for the inconvenience and want to resolve the issue promptly. To ensure your satisfaction, please follow these steps: Firstly, take pictures of the damaged item, packaging, and any visible shipping labels. Contact our customer service team immediately, within 48 hours of receiving the product, preferably by phone for faster assistance. Our dedicated representatives will guide you through the return process and provide a pre-paid return label for the damaged item. We will then process your replacement order right away. Rest assured, we strive to make the return and replacement procedure as hassle-free as possible. Your satisfaction is our priority, and we appreciate your cooperation in resolving any issues you may encounter.