PoolSupplyWorld.com Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about PoolSupplyWorld.com customer service, archive #1. It includes a selection of 1 issue(s) reported June 26, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Urgent: Defective Pool Pump Return Follow-Up
To: Pool Supply World
I am writing to follow up on our previous conversation regarding the return of a defective pool pump from order number PSWSF-[redacted]7 placed on June 5, [redacted]. After receiving the replacement pump to ensure the pool's operation, I was expecting a call on Monday, June 21 for return authorization, but have not received any notification yet.
Due to the initial pump being defective, I had to incur an additional cost of $[redacted] to have a plumber replace it with the new pump. I would appreciate guidance on how Pool Supply World intends to address this expense.
I have been patiently waiting on hold for 55 minutes to reach Customer Service, with no progress as the recorded message still indicates there are nine callers ahead of me. Your prompt response to this matter is crucial for a resolution. Thank you for your attention to this urgent issue.
Best regards,
Roy H. from Vestavia, AL
Reported by GetHuman-rhockma on Friday, June 26, 2020 2:19 PM
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