The question we are asked most often is about how to talk to Philips Sonicare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I placed an order over a month ago and no shipment reference was shared to me
Hmmm... we're not sure about that. For order-specific questions, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 12, 2024 12:01 PM
my sonic care brush is very loose . I cant brush my teeth because the brush head is moving off
afater a couple of seconds. Could you replace them ?
We're sorry to hear that you're experiencing issues with your Philips Sonicare brush. Unfortunately, we don't have the ability to replace the item directly. However, your brush head should fit securely onto the toothbrush handle. If it's loose, it might be worn out and require replacing, or it's possible that it's not the right model for your handle. We recommend purchasing a new brush head compatible with your model. If the issue continues, it could be a problem with the handle itself, and you may need to consider using the warranty if it's still valid. Please remember to replace your brush head every three months, or sooner if it shows signs of wear.
Asked Mar 28, 2024 1:52 PM
what replacement head works with the sonicare toothbrush 220207 2C
Philips Sonicare offers a range of brush heads compatible with their handles. If you have a Sonicare toothbrush model 220207 2C, it should be compatible with most Philips Sonicare toothbrush heads including the Sonicare C2 Optimal Plaque Control (formerly ProResults plaque control), G2 Optimal Gum Care, W DiamondClean (White), C3 Premium Plaque Control (Black), and many others. Please remember to confirm the specific compatibility before purchasing.
Asked Mar 19, 2024 8:18 PM
Help me with my Philips Sonicare customer service issue
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