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Petguys.com Customer FAQ

Top Answers & How-to Guides

What is Petguys.com's Phone Number?

The question we are asked most often is about how to talk to Petguys.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel or change my order?

Yes, you can cancel or change your order on Petguys.com, but it is recommended to do so as soon as possible. In order to cancel or...
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Newsletter Signup

How can I sign up for the newsletter?

To sign up for our newsletter, simply visit our website and look for the option to subscribe to our newsletter. You can enter your...
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About Petguys.com

What is Petguys.com?

Petguys.com is an online platform dedicated to fulfilling all your pet-related needs. We offer a wide range of high-quality pet products...
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Products

What kind of products does Petguys.com sell?

Petguys.com offers a wide range of pet products to cater to your furry friends' needs. Our extensive inventory includes food, treats,...
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Shipping

Do you offer free shipping?

Yes, we offer free shipping on orders over $49 within the contiguous United States. For orders below $49, standard shipping rates apply....
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How long does it take for my order to arrive?

At Petguys.com, we understand the excitement of receiving your order promptly. We strive to process and ship all orders within 24-48...
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Do you offer international shipping?

Yes, Petguys.com offers international shipping to select countries. We understand that pets and pet owners worldwide deserve the best...
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Payment Methods

What payment methods do you accept?

At Petguys.com, we offer a variety of convenient payment methods to ensure a seamless shopping experience for our valued customers....
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Return Policy

What is your return policy?

Our return policy at Petguys.com is designed to ensure customer satisfaction with every purchase. We offer a hassle-free return process...
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Order Tracking

Can I track my order?

Yes, you can track your order with Petguys.com. Once your order has been processed and shipped, you will receive an email with a tracking...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, at Petguys.com, we offer various discounts and promotions to provide value to our customers. We frequently run limited-time promotions...
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Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program at Petguys.com! Our loyalty program is designed to appreciate and reward our valued customers. As a...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order on Petguys.com, but it is recommended to do so as soon as possible. In order to cancel or...
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Help me with my Petguys.com customer service issue

Ask any question you have about Petguys.com customer service. We will do our best to get you answers right away.
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