What if the item I receive is damaged?

If a customer receives a damaged item from Pastgems.com, it is understandable to feel concerned. Past Gems values customer satisfaction and typically has policies in place to address such situations. Generally, the first step is to review the order confirmation and any accompanying documentation, as these may outline specific instructions regarding damaged items. Customers are usually encouraged to inspect their purchases as soon as they arrive to identify any damage. If damage is found, it is advisable to take clear photographs of the item and its packaging, as this documentation may be needed for the resolution process. Additionally, reaching out to Past Gems is essential, as they typically provide guidance on how to proceed. Often, this could involve returning the damaged item for a replacement or receiving a refund. The resolution process may vary depending on the nature of the damage and the company policies, so it is beneficial to check the website for the most current information regarding returns and exchanges. Lastly, it is important to act promptly, as there may be timeframes within which customers need to report damaged items. You can find additional details and specific instructions by looking at the current web page of Pastgems.com.