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PETCO Customer FAQ

Top Answers & How-to Guides

What is PETCO's Phone Number?

The question we are asked most often is about how to talk to PETCO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does PETCO offer international shipping?

No, PETCO does not currently offer international shipping. At present, PETCO only provides shipping services within the United States,...
Ask any question you have about PETCO customer service, get an answer now.

Recent PETCO Customer Questions

Placed an order but wrong email address

If you've placed an order with the wrong email address, you may not receive order confirmations or updates. Unfortunately, we cannot change the email address after the order is submitted. We recommend checking the order status or updates through your account if applicable. For email-related concerns, please refer to the specific contact options provided on this page.
Asked Nov 23, 2024 5:07 AM

I need to change a name on a puppy's medical record

To change a name on a puppy's medical record at PETCO, you need to contact the PETCO veterinary clinic directly and provide them with the correct information. They might ask for additional verification to ensure the pet's security and privacy. The clinic's staff will assist in making the necessary changes. Please note that the protocol may vary depending on the clinic's policy or the state's medical privacy laws.
Asked Apr 13, 2024 6:31 AM

What is the sodium and phoshorus content of the whole hearted boiled chicken dinner?

Hmmm... we're not sure about that. Petco recommends checking the label of any WholeHearted product for the most accurate information about nutritional content including sodium and phosphorus. Understanding the nutritional content can help ensure you're providing a balanced diet for your pet. Always consult with a vet if you have specific dietary concerns.
Asked Mar 22, 2024 11:16 PM

Help me with my PETCO customer service issue

Order Tracking

How Do I Track My PETCO Order?

Ordering pet supplies through Petco gives peace of mind, and Petco makes it even better by having more than one way to view your order's...

Return Policy

What is PETCO's return policy?

PETCO's return policy allows customers to return most items within 60 days of purchase for a full refund or exchange. The products...

Order Modification

Can I cancel or modify my PETCO order?

Yes, you can cancel or modify your PETCO order. PETCO understands that circumstances may change, and they want to provide flexibility...

Payment Methods

What payment methods do PETCO accept?

PETCO accepts various payment methods to provide convenience to their customers. You can make purchases using major credit cards such...

Delivery Time

How long does it take for PETCO to deliver an order?

PETCO strives to deliver orders within 2-5 business days, depending on various factors. Delivery times may vary based on the destination,...

Product Warranty

Do PETCO products come with a warranty?

Yes, PETCO products come with a warranty. PETCO stands behind the quality and functionality of their products, and they offer a satisfaction...

Price Match

What is PETCO's price match policy?

PETCO's price match policy ensures customers receive the best value for their purchases. If customers find a lower price on any identical...

Store Pickup

Can I place an order for store pickup?

Yes, you can place an order for store pickup at PETCO. Simply choose the items you wish to purchase on our website, add them to your...

International Shipping

Does PETCO offer international shipping?

No, PETCO does not currently offer international shipping. At present, PETCO only provides shipping services within the United States,...
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