Optus World - Optus Shop Customer FAQ

The operating hours of Optus World - Optus Shop may vary based on the location. Typically, our stores are open from 9:00 AM to 5:30...

The nearest Optus World - Optus Shop can be found by visiting our website or using our store locator tool. Simply input your current...

Yes, you can purchase a new mobile phone from the Optus Shop. We offer a wide range of mobile phone options to suit your needs and...

Optus offers a wide range of mobile phone plans to suit various needs and budgets. Customers can choose from prepaid plans which offer...

No, you do not need to make an appointment to visit the Optus Shop. We welcome walk-ins during our opening hours. Our friendly and...

Yes, you can pay your Optus bills at the Optus Shop. We offer convenient bill payment services for Optus customers. Simply visit any...

Yes, Optus offers special discounts and promotions to its customers. These offers are frequently updated and can vary depending on...

Yes, the Optus Shop offers a trade-in program for old mobile phones. You can bring your old phone into any Optus Shop and our staff...

Our return and refund policy at Optus World - Optus Shop ensures customer satisfaction. If you are not completely satisfied with your To initiate a return, simply bring the item, along with your proof of purchase, to any Optus World - Optus Shop location. Our helpful and knowledgeable staff members will assist you in processing the return and ensuring a smooth experience. Please note that certain products, such as mobile phones, have specific return conditions which may include a restocking fee or deduction based on usage. For any further inquiries regarding our return and refund policy, feel free to contact our customer service team, who will be more than happy to assist you. At Optus World - Optus Shop, customer satisfaction is our top priority....

Yes, it is possible to upgrade your existing mobile phone plan at Optus World - Optus Shop. We understand that your needs may change...

Yes, Optus offers international roaming services for its customers. By enabling international roaming on your Optus mobile plan, you...