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Optus - Residential Sales Customer FAQ

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What is Optus - Residential Sales's Phone Number?

The question we are asked most often is about how to talk to Optus - Residential Sales customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the cancellation policy for residential services with Optus?

Optus' cancellation policy for residential services states that customers have the right to cancel their services at any time. However,...
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Availability

How can I check if Optus services are available in my area?

To check if Optus services are available in your area, you can visit our website and use our online coverage checker tool. Simply enter...
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Services Offered

What residential services does Optus offer?

Optus offers a range of comprehensive residential services to cater to various needs. Our offerings include home broadband internet...
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Number Transfer

Can I transfer my existing home phone number to Optus?

Yes, you can transfer your existing home phone number to Optus. Optus offers a service called Number Porting that allows you to bring...
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Payment Options

What are the available payment options for residential services?

Optus offers various convenient payment options for its residential services. Customers can choose from multiple options to ensure...
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Bundle Services

Can I bundle my home phone, internet, and TV services with Optus?

Yes, you can bundle your home phone, internet, and TV services with Optus. We offer a range of flexible and customizable plans that...
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Warranty Period

What is the warranty period for Optus residential devices?

The warranty period for Optus residential devices is generally 12 months from the date of purchase. This warranty covers any defects...
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Installation Time

What is the typical installation time for Optus residential services?

The typical installation time for Optus residential services varies depending on the type of service being installed. For broadband...
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Service Outage

What happens if there is a service outage or disruption?

If there is a service outage or disruption, Optus strives to resolve the issue promptly and minimize any inconvenience caused to its...
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Cancellation Policy

What is the cancellation policy for residential services with Optus?

Optus' cancellation policy for residential services states that customers have the right to cancel their services at any time. However,...
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