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Onkyo Customer FAQ

Top Answers & How-to Guides

What is Onkyo's Phone Number?

The question we are asked most often is about how to talk to Onkyo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Onkyo Customer Questions

Trying to reset the receiver which buttons do I press to reset the receiver.

To reset your Onkyo receiver, press and hold the "CBL/SAT" button while pressing the "On/Standby" button. Continue holding both buttons until "Clear" appears on the display. This will reset the receiver to its factory settings.
Asked Aug 3, 2024 4:27 PM

I have a newer Sony tv and an Onkyo DTR-7 5.1 receiver, how do I hook up the tv

To connect your Sony TV with an Onkyo DTR-7 5.1 receiver, follow these steps: 1. Identify the audio output port on your Sony TV, usually marked as "audio out" or "spdif out". It may be a digital optical, coaxial, or HDMI ARC port. 2. Using the correct audio cable for the identified port, connect one end of that cable to the TV's "Audio Out" port. 3. Connect the other end of the same cable to one of the "Audio In" ports on your Onkyo receiver. 4. Verify that the appropriate audio input source is selected on the receiver. 5. Finally, turn on the TV and Onkyo receiver and adjust the volume to test your setup. The specific steps may vary based on the exact model of your TV and receiver.
Asked Jun 1, 2024 9:15 PM

Help me with my Onkyo customer service issue

Warranty and Return Policies

What is the warranty period for Onkyo products?

Onkyo products usually have a one-year limited warranty from the purchase date, covering manufacturing defects. Some items,...

What is the return policy for Onkyo products purchased online?

Onkyo's return policy for online purchases generally depends on the retailer, not Onkyo itself. Many retailers offer a...

Streaming and Services

Can I control my Onkyo receiver with a mobile app?

Onkyo offers mobile applications, primarily the Onkyo Controller app, for controlling receivers using smartphones or tablets....

Are there any streaming services compatible with Onkyo devices?

Onkyo devices offer compatibility with numerous streaming services such as Spotify, Tidal, Amazon Music, and Deezer, enhancing...

Product Features and Setup

What audio formats are supported by Onkyo devices?

Onkyo devices offer a wide range of audio format compatibility, including lossy formats like MP3 and WMA, and lossless formats...

What are the recommended maintenance tips for Onkyo equipment?

To maintain Onkyo equipment for optimal performance, regularly clean the components to prevent dust buildup, keep vents clear...

What is the difference between Onkyo's various receiver models?

Onkyo's receivers differ mainly in power output, channel count, features, and connectivity. Entry-level models suit basic...

What speaker configurations can I use with my Onkyo receiver?

Onkyo receivers are adaptable, allowing configurations such as 5.1, 7.1, and even 9.1 or 11.1 systems. These options enhance...

What connection options are available for Onkyo Blu-ray players?

Onkyo Blu-ray players feature multiple connection options, including HDMI for high-definition video and audio, as well as...

How do I set up multi-room audio with Onkyo products?

Setting up multi-room audio with Onkyo devices involves connecting an AV receiver to your Wi-Fi, using the Onkyo Controller app...

What is the difference between Onkyo's receiver series?

Onkyo offers various AV receiver series catering to distinct user preferences, from basic models suitable for beginners to...

How can I listen to vinyl records through my Onkyo system?

Listening to vinyl through an Onkyo system involves ensuring your receiver has a phono input or using a phono preamp if not....

Device Compatibility and Connectivity

Can I connect my Onkyo receiver to a wireless network?

Onkyo receivers can connect to wireless networks, enabling music streaming from various services. Users can set up the...

Are Onkyo products compatible with other audio brands?

Onkyo products are typically compatible with various audio brands, allowing for seamless integration through standard...

Can I connect my smartphone to an Onkyo receiver via Bluetooth?

Yes, many Onkyo receivers support Bluetooth, enabling users to connect smartphones effortlessly for audio streaming. To...

Can I use Onkyo products with my home automation system?

Onkyo products are compatible with many home automation systems, featuring connectivity options like HDMI ARC, optical audio,...

How do I connect my Onkyo device to the internet?

To connect an Onkyo device to the internet, you can use either a wired Ethernet cable plugged into your router or configure the...

Audio Quality and Maintenance

Where can I find the latest firmware updates for Onkyo products?

The latest firmware updates for Onkyo products can generally be found on their official website, particularly in the section...

How can I enhance the sound quality of my Onkyo equipment?

To improve sound quality from Onkyo equipment, focus on speaker placement, using high-quality audio sources and cables, and...

What types of accessories does Onkyo recommend for their products?

Onkyo provides a variety of accessories to enhance audio and home theater experiences, including speaker stands, mounting...

Is there a difference between commercial and residential Onkyo products?

Onkyo products differ for commercial and residential use, catering to their unique environments. Residential devices focus on...

Are Onkyo products energy-efficient?

Onkyo products prioritize energy efficiency, particularly in audio and home theater systems. They employ technologies like...
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Onkyo issues reported to GetHuman
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