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Onkyo Customer FAQ

Top Answers & How-to Guides

What is Onkyo's Phone Number?

The question we are asked most often is about how to talk to Onkyo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Onkyo products compatible with other audio brands?

Yes, Onkyo products are designed to be compatible with a wide range of audio brands. Onkyo understands the importance of flexibility...
Ask any question you have about Onkyo customer service, get an answer now.

Recent Onkyo Customer Questions

Trying to reset the receiver which buttons do I press to reset the receiver.

To reset your Onkyo receiver, press and hold the "CBL/SAT" button while pressing the "On/Standby" button. Continue holding both buttons until "Clear" appears on the display. This will reset the receiver to its factory settings.
Asked Aug 3, 2024 4:27 PM

I have a newer Sony tv and an Onkyo DTR-7 5.1 receiver, how do I hook up the tv

To connect your Sony TV with an Onkyo DTR-7 5.1 receiver, follow these steps: 1. Identify the audio output port on your Sony TV, usually marked as "audio out" or "spdif out". It may be a digital optical, coaxial, or HDMI ARC port. 2. Using the correct audio cable for the identified port, connect one end of that cable to the TV's "Audio Out" port. 3. Connect the other end of the same cable to one of the "Audio In" ports on your Onkyo receiver. 4. Verify that the appropriate audio input source is selected on the receiver. 5. Finally, turn on the TV and Onkyo receiver and adjust the volume to test your setup. The specific steps may vary based on the exact model of your TV and receiver.
Asked Jun 1, 2024 9:15 PM

Help me with my Onkyo customer service issue

Warranty

What is the warranty period for Onkyo products?

The warranty period for Onkyo products varies depending on the specific product and the region of purchase. Generally, Onkyo offers...

Remote Control

Can I control my Onkyo receiver with a mobile app?

Yes, you can control your Onkyo receiver with a mobile app. Onkyo offers a dedicated mobile app called "Onkyo Controller," which is...

Audio Formats

What audio formats are supported by Onkyo devices?

Onkyo devices support a wide range of audio formats to enhance your listening experience. Our devices are compatible with popular formats...

Maintenance Tips

What are the recommended maintenance tips for Onkyo equipment?

To ensure optimal performance and longevity of your Onkyo equipment, we recommend following these maintenance tips: 1. Disconnect the power: Before performing any maintenance, switch off and unplug your Onkyo equipment to prevent electrical damage. 2. Regular cleaning: Use a soft, dry cloth to gently wipe the exterior surfaces to remove dust and grime. Avoid using abrasive cleaners or solvents that could damage the finish. 3. Ventilation: Ensure proper airflow around the equipment by keeping it in a well-ventilated area. Avoid placing objects on top or blocking any vents, as it may lead to overheating. 4. Cable management: Regularly check and organize cables to prevent tangling or interference that may degrade audio or video signals. 5. Firmware updates: Stay up to date with the latest firmware available on Onkyo's website to ensure optimal functionality and compatibility. By following these maintenance tips, you can maintain the performance and extend the lifespan of your Onkyo equipment....

Wireless Connectivity

Can I connect my Onkyo receiver to a wireless network?

Yes, you can connect your Onkyo receiver to a wireless network. Onkyo receivers feature built-in Wi-Fi capability, allowing you to...

Product Comparison

What is the difference between Onkyo's various receiver models?

Onkyo's receiver models are designed to cater to different needs and preferences. The main differences lie in their features, power...

Compatibility

Are Onkyo products compatible with other audio brands?

Yes, Onkyo products are designed to be compatible with a wide range of audio brands. Onkyo understands the importance of flexibility...
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