In a nutshell: It can be a frustrating experience if you've had your OkCupid account suspended, especially if you're unsure why. There are steps you can take to learn more about the situation and try to get your account out of suspended status.
It can be a frustrating experience if you've had your OkCupid account suspended, especially if you're unsure why. There are steps you can take to learn more about the situation and try to get your account out of suspended status.
Visit the OkCupid website.
Scroll down the OkCupid homepage until you find the "Contact" line. It's in all caps and in white lettering against a black background.
Click on the "+" to the right of "Contact." Doing so will expand the menu.
Locate the "Support" link under the "Contact" header. It's above "Security" and below "Contact."
Click on the "Support" link. This will take you to the support page.
Locate the horizontal search bar at the top of the page. Click on it when you see it.
Type "banned" into the search bar, but don't press the search button on your phone's keyboard.
After typing "banned," you should see a search result pop up that says "Why was my account banned?" Click on it when you spot it. This will take you to the article titled "Why was my account banned?"
Read the entire "Why was my account banned? page on the OkCupid website. It provides comprehensive details, including what you should do next. If you still need assistance, please proceed to Step 10.
If you still need assistance with your OkCupid account, it can be helpful to contact their customer support team. A representative can provide you with information about the account suspension process and what you can do going forward, especially if you feel the ban was a mistake and you want to submit an appeal.
Make sure to provide the customer service representative with as much information as possible, particularly if you have an idea of what may have caused you to get banned or if you feel it was a mistake. If you still want to have an OkCupid account, you may want to confirm with the representative whether you're allowed to have another one in the future if the ban on your current account stands.
For your own records, take notes during the conversation with the representative. This is especially important if you have a paid subscription to ensure you don't accidentally get charged going forward.
Once you realize your OkCupid account was banned, reach out to the customer support team as soon as possible. You only have a certain amount of time during which to submit an appeal. Filing it promptly ensures you don't miss the deadline.
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