In a nutshell: If you've been using OkCupid and notice an unfamiliar charge on your statement, it's important to figure out what exactly it is. Act quickly, as you may only have a certain amount of time to dispute the charge. Keep reading to learn how to verify whether the charge is legitimate and how to dispute it if it's not.
If you've been using OkCupid and notice an unfamiliar charge on your statement, it's important to figure out what exactly it is. Act quickly, as you may only have a certain amount of time to dispute the charge. Keep reading to learn how to verify whether the charge is legitimate and how to dispute it if it's not.
Date and amount of the OkCupid charge
Go to the OkCupid website.
Scroll all the way down on the OkCupid homepage. Find the "Contact" line, which is in white lettering against a black background.
Click on "+" to the right of "Contact." This will expand the menu.
Browse the menu until you find the "Support" link. It should be directly below "Contact" and above "Security."
Click on the "Support" link. Doing so will take you to the OkCupid support page.
Scroll down until you find the "Manage My Subscription" box. It's below "Contact Us."
Click on the "Manage My Subscription" link. This will take you to the "Manage My Subscription" page.
Scroll down the "Manage My Subscription" page until you find the "Billing" section.
Look for the "Refunds" link in the "Billing" section.
Click on the "Refunds" link. This will take you to a page that says "Refunds" at the top in black lettering.
Read the information on the "Refunds" page. If you still need assistance with the OkCupid charge, please move on to Step 12.
Reach out to OkCupid customer support if you need help determining what the OkCupid charge is on your statement. The representative can look into what the charge is and inform you whether it's legitimate. If the charge is a mistake, the representative can tell you what steps to take to dispute it.
Before you call, make sure to write down the relevant information, including the date and amount of the charge in question. You can immediately provide it to the representative when they ask, rather than searching for it at the last minute.
Don't forget to take notes. Write down the name of the OkCupid representative and the result of the call.
Once you see the OkCupid charge on your statement, it's crucial to take steps to learn more about it. It's a good idea to contact customer support if you can't determine what the charge is on your own. They can help you through the dispute process, if necessary.
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