If your Nike gift card balance won't load properly when you check it with the company's gift card balance checker tool, you need to figure out and fix the problem quickly. The procedure for doing so changes depending on whether the tool can't locate your Nike gift card, whether it isn't working at all, or whether it says you have a $0 balance when the card hasn't been used up yet.
Nike's gift card balance checker tool allows you to quickly and easily find out how much money you have left on your Nike gift card. If you tried using it but couldn't get the balance to load properly, you need to get the problem fixed before you can use the card again. This article will help you do that.
If the balance checker tool is working but isn't able to find your card, the problem might be that you entered either entered the wrong PIN or the wrong gift card number. Double check the numbers and try again. If you have a physical gift card, look on the front for the gift card number and on the back for the PIN. If you have an e-gift card, you can find both numbers in the email you received when the e-gift card was sent to you.
It's a different matter if the balance checker tool isn't working at all. The first thing to do is see if your computer lost its connection to the internet. Check the connection. If that isn't the cause of the problem then the problem is probably on Nike's end. Wait for Nike's tech people to fix it and try again later. If they don't, contact Nike's customer service department and let them know about the problem.
If the balance checking tool shows a balance of $0 when you haven't spent all the money on the card yet, you may be the victim of theft. If you're checking the balance of a physical gift card, make sure that you still have it. If it's missing, it might have been stolen from you and used up. All you can do in that case is file a police report.
If it's an e-gift card, a $0 balance could be a sign that your Nike account has been hacked and your e-gift card used up. Log into your Nike account and look for purchases that you know you didn't make. If you find them, change your Nike account's password immediately, so the hacker can't access your account anymore. Then report the hacking to a Nike customer service agent.
If you need to make a report to Nike, or if you need help figuring out the nature of the problem, contact a Nike customer service representative. You can find one on Nike chat or by phone.
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