© GetHuman Inc.

New York Times Customer FAQ

Top Answers & How-to Guides

What is New York Times's Phone Number?

The question we are asked most often is about how to talk to New York Times customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing...

How do I manage my newsletter subscriptions?

To manage newsletter subscriptions for New York Times, users must log into their account and go to account settings. From...
Ask any question you have about New York Times customer service, get an answer now.

Recent New York Times Customer Questions

Cancel one of two subscriptions

Sure, to cancel one of your two New York Times subscriptions, log into your account online, and find the "Subscriptions" page. Then you will need to navigate to the particular subscription you wish to cancel and click on the "Cancel Subscription" option. Follow any instructions or prompts that follow. Please remember, each subscription is independent and therefore, cancelling one does not affect the status of any other subscriptions you have with the New York Times. Make sure to select the correct one to cancel if you have specific preferences.
Asked May 3, 2024 6:47 PM

I have to change to another credit card my monthly payment of my digital subscription

To change your credit card information for your digital subscription to the New York Times, you should log into your account on the New York Times website. Once logged in, go to your profile and find the option for 'Billing Information' or 'Payment Methods'. You can enter your new credit card details here and save the changes. Please ensure the information is correct to avoid any issues with your future payments. The updated credit card will be billed for your next monthly payment after the change is made.
Asked Mar 12, 2024 11:55 AM

Help me with my New York Times customer service issue

Subscription Management

How Do I Change My Delivery Address on My New York Times Subscription?

The NYT is the 3rd most commonly circulated newspaper in the United States. Daily and Sunday editions of the NYT are printed in...

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing...

Can I change my subscription plan?

Yes, subscribers can modify their plan by accessing the account settings on the website or app. Users should check available...

How do I cancel my New York Times subscription?

To cancel a New York Times subscription, log in to your account on their website, go to account settings, and manage...

How do I gift a subscription to someone else?

To gift a subscription to the New York Times, visit their website, where you can find options for various subscription plans....

How can I pause my subscription for a period of time?

To pause a subscription with New York Times, users should access the account settings on the website where they can manage...

Delivery and Access Issues

How do I report a delivery issue?

To address delivery issues with New York Times, subscribers should visit their official website for guidance and access...

Can I access digital content without a subscription?

The New York Times offers limited access to digital content without a subscription, allowing a few free articles each month...

What should I do if I experience issues with the digital app?

If issues arise with The New York Times digital app, users should first check for updates, restart their device, and consult...

Can I access New York Times content through libraries or educational institutions?

Yes, students and patrons can often access New York Times content through library or educational institution subscriptions,...

Account Support

How do I manage my newsletter subscriptions?

To manage newsletter subscriptions for New York Times, users must log into their account and go to account settings. From...

Can I share my New York Times subscription with others?

New York Times allows sharing subscriptions to some extent, typically within the same household with shared login information....

What should I do if I forget my account password?

If a user forgets their New York Times password, they can click on the "Forgot password" option on the login page and follow...

What are the terms of service for using New York Times content?

The terms of service for New York Times content establish rules for accessing and using articles, images, and multimedia,...

Content and Features

What are the different subscription options available?

New York Times provides various subscription plans, including a Basic Digital Subscription for online articles and a more...

Are there any additional costs for special sections like Cooking or Games?

Typically, special sections like Cooking or Games are included with New York Times subscriptions, meaning no extra charges for...

Can I access past articles from the New York Times?

Users can indeed access past articles from the New York Times, thanks to a vast archive dating back to the 1850s. Searching...

Can I access the New York Times content through mobile apps?

Yes, the New York Times provides mobile app access for iOS and Android. Subscribers can read articles, save stories, and...

What digital features are included with my subscription?

A subscription to The New York Times grants unlimited access to articles, multimedia, interactive graphics, podcasts, and video...

Are there discounts for students or educators for subscriptions?

The New York Times provides discounted subscription rates for students and educators, typically for digital access....
We look to the New York Times issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
New York Times issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!