Can I return or exchange items?

Yes, customers can typically return or exchange items purchased from NHL Shop within a specified period, often thirty days from the date the order was delivered. However, it is essential to ensure the items are in new, unused condition and still have their original tags attached. NHL Shop usually provides detailed instructions on how to initiate a return or exchange process on their website. This may include information on obtaining a return authorization, printing return shipping labels, and information about any potential restocking fees that may apply. It is also common for NHL Shop to have specific policies regarding the return of personalized or customized items, which may not be eligible for return or exchange unless they arrive damaged or defective. In some cases, there may be restrictions on returned merchandise based on seasonal factors, such as items purchased during sales or promotions, so it is advisable to check the relevant policy details that are available on the current web page. For customers who wish to make an exchange, they may be required to return the original item first and then place a new order for the replacement. This ensures that stock levels are accurate and that the new item will be secured before processing the return. Overall, reviewing the return and exchange policy outlined on the NHL Shop website is a great way to get comprehensive and accurate information tailored to your specific needs.