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MyUS.com Customer FAQ

Top Answers & How-to Guides

What is MyUS.com's Phone Number?

The question we are asked most often is about how to talk to MyUS.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if my package gets lost or damaged during shipping?

If your package is lost or damaged during shipping, MyUS.com offers comprehensive coverage to protect your purchase. We understand...
Ask any question you have about MyUS.com customer service, get an answer now.

Shipping

Can I ship to multiple addresses?

Yes, MyUS.com allows you to ship to multiple addresses. With our flexible shipping options, you can easily send packages to different...

What countries does MyUS.com ship to?

MyUS.com ships packages to over 220 countries worldwide. Some of the popular destinations include the United States, United Kingdom,...

What shipping methods are available?

At MyUS.com, we offer a variety of shipping methods to cater to our customers' needs. Our shipping options include DHL, FedEx, UPS,...

How long does it take for my package to arrive?

The delivery time for your package depends on various factors, such as the shipping method selected, the origin and destination countries,...

Can I track my package?

Yes, you can easily track your package with MyUS.com. Once your package is shipped, we provide a tracking number that you can use to...

Customs and Duties

Do I need to pay duties and taxes?

Yes, you may be required to pay duties and taxes on your international shipments. The amount and types of charges vary depending on...

What items are prohibited from shipping?

At MyUS.com, we prioritize the safety of our customers and comply with international shipping regulations. Certain items are strictly...

Returns and Claims

What is MyUS.com's return policy?

MyUS.com offers a flexible return policy for their customers. If you are not satisfied with your purchase, you can easily initiate...

What happens if my package gets lost or damaged during shipping?

If your package is lost or damaged during shipping, MyUS.com offers comprehensive coverage to protect your purchase. We understand...

Help me with my MyUS.com customer service issue

Ask any question you have about MyUS.com customer service. We will do our best to get you answers right away.
We look to the MyUS.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MyUS.com issues reported to GetHuman
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