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Monitronics Customer FAQ

Top Answers & How-to Guides

What is Monitronics's Phone Number?

The question we are asked most often is about how to talk to Monitronics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile application for managing my Monitronics account?

Monitronics currently does not provide a dedicated mobile app for account management; however, account features can be accessed...
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Alarm System Testing

How often should I test my Monitronics alarm system?

It is advisable to test your Monitronics alarm system monthly to confirm all components are functioning correctly. Regular...
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What happens if there is a false alarm?

A false alarm with Monitronics can lead to unnecessary responses from law enforcement and possible fines based on local laws....
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What happens if my Monitronics alarm system loses power?

When Monitronics alarm systems lose power, they switch to a backup battery to maintain monitoring for a limited time. The...
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What should I do in case of a power outage affecting my security system?

In case of a power outage impacting a Monitronics security system, check the backup battery status as it should activate...
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System Management

Can I control my Monitronics alarm system remotely?

Monitronics does allow remote control of alarm systems through their monitoring services. Users can manage their systems via a...
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How can I upgrade my existing monitoring plan?

To upgrade a monitoring plan with Monitronics, customers should evaluate their needs and desired enhancements, like additional...
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Is there a mobile application for managing my Monitronics account?

Monitronics currently does not provide a dedicated mobile app for account management; however, account features can be accessed...
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What features are included in the basic monitoring plan?

Monitronics' basic monitoring plan typically features 24/7 monitoring by trained professionals, covering burglary and fire...
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System Transfer and Fees

What is the warranty period for Monitronics security equipment?

Monitronics usually offers a one-year warranty on their security equipment from the installation date, which covers defects in...
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Can I transfer my Monitronics security system to a new residence?

Transferring a Monitronics security system to a new home is possible, provided the equipment is compatible and the...
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Are there any fees for moving or relocating my Monitronics security system?

When relocating a Monitronics security system, fees may apply based on various factors. Charges typically cover technician...
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Are there any additional costs for add-ons or upgrades?

Monitronics provides various add-ons and upgrades for security systems, often involving extra charges that depend on the chosen...
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