What happens if there is a false alarm?

If there is a false alarm, Monitronics takes immediate action to minimize any inconvenience or potential disruption caused. Upon receiving an alert, their highly trained monitoring team first attempts to verify the alarm with the homeowner or designated contacts. In case of a false alarm, the team can cancel any unnecessary dispatches to emergency services, preventing unnecessary costs and resources being used. However, if a false alarm occurs repeatedly without rectification, Monitronics may charge a nominal fee to cover administrative costs or initiate a discussion with the homeowner to identify potential system issues or user errors. By promptly addressing false alarms, Monitronics ensures that their services remain efficient, reliable, and dedicated to providing security and peace of mind to their customers.