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Monese Customer FAQ

Top Answers & How-to Guides

How do I Contact Monese Customer Service?

The question we are asked most often is about how to talk to Monese customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What documents do I need to open an account?

To open an account with Monese, you only need two documents. First, a valid identification document like your passport, national ID,...

Can I have multiple accounts with Monese?

Yes, you can have multiple accounts with Monese. Monese understands that individuals might have different financial needs or want to...
Ask any question you have about Monese customer service, get an answer now.

Recent Monese Customer Questions

I want monese telephone number to speak to a human

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Nov 1, 2024 10:13 AM

Increase the limit of my transaction

We cannot directly increase your transaction limit. Transaction limits are set based on various factors, including your account type and history. If you believe you need a higher limit, consider reviewing your account details or making sure your information is up to date. For personalized assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 13, 2024 10:25 AM

I have sent funds to my account and they haven't credited yet.

We're sorry to hear that your funds haven't credited yet. Most deposits into Monese accounts are usually instant, but sometimes it can take longer, depending on the method of deposit and your bank's processing times. If your deposit was made via a bank transfer, it could take up to 1-3 business days. International transfers typically take longer. If it gets beyond these time frames, or you've made your deposit through a different method and are still having issues, it might be best to double-check your transaction details to ensure they're correct. It could be that there's an issue with the details you've entered.
Asked Apr 24, 2024 3:26 PM

Withdrawn money returned in to cash machine not returned in to my account

We're sorry to hear about the issue you're experiencing. When an ATM doesn't dispense cash but the amount was deducted from your account, it usually means that there was a technical issue with the ATM. In such cases, the ATM operator should automatically reverse the transaction. This process can take a few days. If after a reasonable period of time the money does not reappear in your account, please contact Monese's customer service so they can investigate further. We appreciate your patience during this process.
Asked Mar 15, 2024 10:25 AM

I’ve sent out a payment but it didn’t reach the receiver and they didn’t send the money back on my account.

We're sorry to hear about the trouble with your payment. Please ensure that all payment details were entered correctly when the transaction was initiated. If all details are correct and the funds have not reached the receiver, it could be due to several reasons such as processing times, technical issues, or delayed transactions due to bank policies. In such cases, the funds should be returned to your account. However, if it's been more than 5 business days, and your account hasn't been credited, you should get in touch with our customer service promptly who will be able to assist you in resolving the issue.
Asked Mar 6, 2024 11:09 AM

Help me with my Monese customer service issue

Overview

What is Monese?

Monese is a digital banking platform that provides a wide array of financial services to individuals and businesses. It offers a quick,...

Account Opening

What documents do I need to open an account?

To open an account with Monese, you only need two documents. First, a valid identification document like your passport, national ID,...

Account Management

Can I have multiple accounts with Monese?

Yes, you can have multiple accounts with Monese. Monese understands that individuals might have different financial needs or want to...

Supported Currencies

What currencies does Monese support?

Monese supports multiple currencies including the Euro (EUR), British Pound (GBP), Romanian Leu (RON), Bulgarian Lev (BGN), Polish...

Availability

Is Monese available in my country?

Yes, Monese is available in multiple countries. We offer our services to residents of the European Economic Area (EEA) and Switzerland....

Business Transactions

Can I use Monese for business transactions?

Yes, you can use Monese for business transactions. Monese offers a business account option specifically designed to cater to small...

Fees

What fees are associated with using Monese?

Monese offers transparent and competitive fee structures tailored to suit different user needs. As of 2021, there are three different...

Security Measures

What security measures does Monese have in place?

Monese takes the security of its customers' accounts and personal information seriously. Several measures are implemented to ensure...

Mobile Payments

Can I use Monese with Apple Pay or Google Pay?

Yes, you can use Monese with both Apple Pay and Google Pay. Monese seamlessly integrates with these popular mobile payment platforms,...
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Monese issues reported to GetHuman
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