As a customer, it's possible to have issues with your order. Like if you never received a tracking number from Mobstub, it can be frustrating. The tracking number is sent after the order is processed in the confirmation email you receive. However, errors do happen, and you can follow the process given above to get the tracking number to enable you to know the status of the order.
There are plenty of complaints about Mobstub. It's understandable because they are notoriously known for their lousy customer service. Therefore, you can try and contact Mobstub customer support directly if you have issues with your tracking number.
Remember, you can't track your order without the tracking number. The sooner you get that information, the better and the prospect of knowing how far your order is from delivery.
Mobstub has many offers to retailers, boutiques, and national brands and only ships within the US. However, the products come from all over the world, but most items are made in the US. Most deliveries are done through UPS and occasionally through DHL and FedEx.
What Do I Do If I Never Received My Tracking Number from Mobstub?
Once the order you placed is processed, Mobstub sends you an email with the order confirmation. The order number is included in the email you are sent. If you did not receive the tracking number for your order, email Mobstub customer support to get it to resent or the problem fixed immediately.
After processing the order, immediate shipping starts, and you can't change the shipping address you gave. The tracking number enables you to know the status of your order. Unfortunately, you can't also cancel the order once placed and processed.
How Do I Check My Order Status?
You need the tracking number to check the status. To track the order, go to my orders and enter the relevant information. It takes about 7-10 business days fro the order to be delivered to your shipping address. Once the shipping commences, you get a confirmation email with the relevant tracking information, like your tracking number.
How Do I Contact Mobstub If I Have a Problem?
All customers can contact Mobstub customer support through email. Remember, the offices are closed on weekends, so if you send an email on Friday concerning an issue, expect it to receive a response on Monday morning as the agents don't work on both Saturday and Sunday.
Mobstub stands behind its products, and the fine print gives more details on the return policy. Customers have 30 days to return or ask for a replacement for the product they ordered if there is a problem. Read the return policy to know how to go about it.
The return policy covers defective, damaged, or incorrect orders. Understandably, you can place an order, and it arrives incomplete. If so, contact Mobstub customer support immediately for a quick response and have the problem rectified.
You can pay for your orders using MasterCard, American Express, Visa, or Discover. You can also combine multiple orders and make the payment, but every item attracts a shipping fee. There are different brands you can order. One upside to Mobstub is that they don't have live customer support interaction like via phone calls or chats, making the service a lot quicker if there are any issues.
If you have any questions about your tracking number, it is always advisable to contact customer support. They will help you understand what to do next and how to go about tracking your order.
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