© GetHuman Inc.

Mint Mobile Customer FAQ

Top Answers & How-to Guides

What is Mint Mobile's Phone Number?

The question we are asked most often is about how to talk to Mint Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I refuel my Mint Mobile account?

To add funds to a Mint Mobile account, users must select a prepaid plan on the company's website, provide payment information,...

How can I check my data usage on Mint Mobile?

Users of Mint Mobile can check their data usage conveniently through the Mint Mobile app or by logging into their account on...
Ask any question you have about Mint Mobile customer service, get an answer now.

Recent Mint Mobile Customer Questions

I recharged first for a 6-month plan and then changed it to a 3-month plan. I am in second month of that plan. I want to change that plan to my previous 6 months plan. is it possible?

Yes, it is possible to change your plan with Mint Mobile. However, changes to your plan will only come into effect at the start of your next billing cycle. This means if you are in the second month of your current 3-month plan and want to switch back to a 6-month plan, you have to wait until your current plan ends before the change is activated. You cannot transition between plans in the middle of a billing cycle, but feel free to adjust your plan choice at the end of your current plan period.
Asked Mar 8, 2024 9:40 PM

Help me with my Mint Mobile customer service issue

Plans and Pricing

What plans does Mint Mobile offer?

Mint Mobile provides various prepaid plans that include unlimited talk and text, along with different data options such as...

Does Mint Mobile offer family plans?

Mint Mobile does not offer traditional family plans but allows for multiple individual plans under one account. This setup lets...

Does Mint Mobile offer any promotional deals?

Mint Mobile regularly has promotional offers aimed at both new and existing customers. These can feature discounts on plans,...

What are the payment options available with Mint Mobile?

Mint Mobile offers various payment methods, including major credit and debit cards and PayPal. Customers can opt for automatic...

Activation and Setup

How can I activate my Mint Mobile SIM card?

To activate a Mint Mobile SIM card, insert it into your device, then go to the Mint Mobile website and find the activation...

Can I keep my existing phone number with Mint Mobile?

Yes, you can retain your number when switching to Mint Mobile through a process called number porting, which requires your...

How do I switch from another carrier to Mint Mobile?

To switch to Mint Mobile, users first need to ensure their phone is compatible, then unlock it if necessary. After selecting a...

Coverage and Compatibility

What is Mint Mobile's coverage area?

Mint Mobile utilizes T-Mobile's network for broad coverage across the United States. Generally providing excellent 4G LTE...

What types of devices are compatible with Mint Mobile?

Mint Mobile is compatible with a range of devices, especially unlocked and GSM-supported ones, including many popular...

What is Mint Mobile's policy on international roaming?

Mint Mobile allows international roaming in over one hundred countries, but coverage and costs vary by location. They offer an...

Account Management

How do I refuel my Mint Mobile account?

To add funds to a Mint Mobile account, users must select a prepaid plan on the company's website, provide payment information,...

How can I check my data usage on Mint Mobile?

Users of Mint Mobile can check their data usage conveniently through the Mint Mobile app or by logging into their account on...

What happens if I exceed my data limit?

When data limits are exceeded on a Mint Mobile plan, data services may be temporarily suspended or significantly reduced until...

Returns and Customer Service

How do I contact Mint Mobile for customer service?

Individuals can reach Mint Mobile customer service by visiting their website for support resources, live chat, or FAQs. For...

What is the return policy for Mint Mobile?

Mint Mobile's return policy allows customers to return products within seven days of delivery. Returns must include all...
We look to the Mint Mobile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Mint Mobile issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!