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How Do I Recover My Minecraft Account?

In a nutshell: Losing access to your Minecraft account can be frustrating, especially if you’ve spent a lot of time building, exploring, or playing online with friends. Or, maybe you have forgotten your password, changed devices, or lost access to your email. Either way, this guide will walk you step-by-step through the process of getting your Minecraft account back safely and securely.

Introduction

Losing access to your Minecraft account can be frustrating, especially if you’ve spent a lot of time building, exploring, or playing online with friends. Or, maybe you have forgotten your password, changed devices, or lost access to your email. Either way, this guide will walk you step-by-step through the process of getting your Minecraft account back safely and securely.

Identify the Type of Account You Have

Before starting the recovery process, it’s important to know which type of account you’re using. Minecraft accounts have gone through several transitions over the years, and recovery depends on where your account was created.

Microsoft Account: Most players now use Microsoft accounts to log in (especially if you migrated from Mojang).
Mojang Account: Older accounts that haven’t yet been migrated to Microsoft.
Legacy Account: Very old accounts created before 2012 that use only a username to sign in.
If you’re not sure, try visiting the Minecraft website and signing in. If it redirects you to a Microsoft login page, your account uses Microsoft credentials.

Try Resetting Your Password

If you have forgotten your password, try this.For Microsoft Accounts:Go to https://account.live.com/password/reset.Enter your Microsoft email and follow the instructions.Choose to receive a code via email, text message, or the Microsoft Authenticator app.Enter the code, create a new password, and try signing in again at https://www.minecraft.net/login.For Mojang Accounts:Visit https://www.minecraft.net/password/forgot.Enter the email you used to register the account.Follow the link in the email from Mojang to reset your password.Once you’ve reset your password, try logging in again. If successful, your Minecraft worlds, skins, and purchases should all remain intact.

Recover Access to a Lost Email Account

If you no longer have access to the email address linked to your Minecraft account, you’ll need to recover that email first.Check your old email accounts for any receipts from Mojang or Microsoft—these can help prove ownership later.Contact your email provider’s support team (like Gmail, Yahoo, or Outlook) to recover your email using security questions or backup recovery methods.Once you’ve regained access to your email, you can reset your Minecraft password as described in Step 2.

Contact a Minecraft Associate

If you still can’t sign in—perhaps because you no longer have access to your email or password—click here to contact a Minecraft agent who can help recover your account. Have any identifiable information ready, such asThe email or username you used when creating the account.The transaction ID or receipt from when you purchased Minecraft (this is key for proving ownership).Any other identifying details, such as the date of purchase or the payment method used.

Check for Account Migration Issues

If you previously used a Mojang account but haven’t migrated to Microsoft, you’ll need to complete that process before you can sign in again.Visit https://www.minecraft.net/move.Log in with your Mojang credentials.Follow the steps to connect your Mojang account to a Microsoft account.After migration, you’ll always log in using your Microsoft email address.

Conclusion

Recovering your Minecraft account might take a bit of patience, but following these steps ensures you’ll get back in safely. Start with a simple password reset, verify your email, and if needed, use Mojang or Microsoft’s account recovery forms. Once you’re back in the game, secure your account right away to make sure your adventures, builds, and progress stay yours forever.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Minecraft

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